Complaint Review: Mattress Giant

I purchased a bed frame for my adjustable bed and a headboard from them. I was promised delivery in 1 to 3 days. When 3rd day end and I didn't get delivery I was told it would be delivered till the following week. I was told my the salesman that this was the frame that I need for this bed. I was told it would all be set up for me.

When the delivery came the men said they don't set up they just deliver. They said they would set up for me since I couldn't do it on my own. When they tried to set up I was told that this frame would not work for either the bed or the bedframe. I refused the order and went direct to the store. I paid for the frame and the headboard with my check which they use electronic checking taking out the money immediately when I asked for them to put it back into my checking account with my debt card they refused saying I would have to wait for the corporate office to mail me a check within 21 days.

They not only get the money before you get the merchandise but then you have to wait 21 days. At the store the salesman (of course not the same one) he has disappeared he had to call the district manager to get the approval to get my money. The district manager wanted to put the blame on me and not give my money back that is when I really got mad and every time a customer came in I started saying that the company was a rip off and not to buy. I convinced 2 customer not to buy and they walked out of the store.

I finally got them to request a check to be mail to me. Of course this is going on the 2nd week since I got the ok I still don't have my check. I called the Ceo of Mattress Giant and spoke to the assistance to the Ceo Ida and she was just as rude as the rest of the employees that I have dealt with she advised me I will get it this week. I also told her about my experience and she just didn't care and said she would do nothing else about my problem.

I told her I will never buy anything else from them I was going to put it in on the internet and tell all my friends and associates where I work and she didn't care. Will let's see now with this on the internet. Buyer be ware. Do you homework first than go buy!!!!!

Diane
Land O Lakes, Florida
U.S.A.