Mattress Warehouse Purchased a mattress to be delivered next day. No mattress scheduled for Frday no mattress scheduled for next Friday no mattress still no mattress and no help from district managers or anyone else Fredercksburg, Virginia
I ordered a mattress 2 weeks ago at Mattress Warehouse in Fredericksburg, VA. They have set up delivery 3 times and all 3 times they have not delivered and said that they didnt know why it was not on the delivery sheet. They keep saying that all they can do is reset delivery for the following week since they only deliver in my area once a week.
I said that I wanted my money back and they said that it would take 3 weeks to issue a refund. I have called the corporate office and the district manager and all I get is a recording. I have left several messages and noone calls me back. Their customer service is sorely lacking and so apparently is the organization at their store.
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
Quit messing around with them.
#2Consumer Comment
Fri, January 07, 2011
If you paid by credit or debit card, call the issuing bank and initiate a chargeback. That will get the ball rolling pretty quickly. It does not take 3 weeks to issue a refund, it takes about 5 minutes.