Complaint Review: mau pii bengal cattery

This is a rebuttal to the complaint posted by Mr. Dash.  I will continue to refer to him as Mr. Dash since that is the non-deplume he has chosen.

Lets get started, shall we?

Dear Mr. Dash,

 When your significant other, we assume your wife, came to pick-up the kitten she was told that we had taken the kitten to the Vet and it had an infection.

The wife said she wanted to tale the kitten so we gave her the medicines we had been given and instructed her in their use.  She was also told her that the eye infection that the kitten had could become an upper respiratory infection if not treated properly.

Several days later you called saying that the kitten was male not female.  I told you that I had been sick and that my husband had sexed the kitten and that when the kittens are so young it is hard to tell and my husband doesn’t normally involve himself in the cattery as he has his own business.  He miss-called that one kitten in the litter.

Mr. Dash, you said the kitten was sick and his Vet didn’t recognize the medication.  Your Vet made another diagnoses different from the first performed by our Vet and called and you Vet requested a different medication.

At some point after this Vet visit you, Mr. Dash, called by phone to tell me of his Vet visit, and that the kitten was a male and sick.  I offered to take the kitten back and refund your payment.  You said “we’re keeping the cat”.

The following week Mr. Dash, you called again complaining that you had again taken the kitten to the Vet and had been charged $239.00 and wanted to know what “we” were going to do to help with this bill.  As we said, the Vet bill are the responsibility of the owner and we offered to refund your purchase price if you returned the kitten.  Again you said “we’re keeping the cat.

After that conversation we began receiving “call-and-hang-up” calls all hours of the day and night.  Yep, we know it’s you.  Put down the bottle and read the phone instructions for hiding your number.  Oh, shucks, that doesn’t work as we block non-identified (unknown caller) callers.

So much for the history lesson, now for the rebuttal:

 To part 1.  We had told you wife that the kitten was ill and should be kept with us and our Vet until we can assure the kittens health.

To part 2.  Mrs. Dash took the kitten and medication disregarding our suggestion.

To part 3.  We told you that the kitten was guaranteed healthy for one year. I explained that our contract, which you signed, stated that if the kitten was sick or died as a result of an illness that a replacement kitten would be given as a replacement, within the following 6 months.  Beyond that we offered to refund your money if you wished to return the kitten.  You again declined saying we are keeping the cat.  We, at Mau Pii, use colored Velcro collars to identify the kittens since we don’t name them.  During the initial visit you were alone with two kittens in our family room while we were else where.  You could have switched colors at any time, while we were out of the room, with the intention of starting this complaint.  And you wanted the male but his price was too high hence the gender problem.  It was a Vet Tech that caught the male/female problem, not the three Vet’s who had by that time seen the kitten.

To Part 6.  Again we told you that we would refund your money if you would bring the kitten back.  Again you said “we’re keeping the cat”.  Than why did you call?  We never said verbally, in writing, or as part of the contract, that we would pay any owners Vet bills.

To part 7.  This childish practice is a result, I’m sure” of your over imbibing, which would explain the slurred speech and improper emphasis while speaking on the phone.

You said you were not allowed to see our cattery.  This is not true, we have done a lot of work on our cattery and are proud of our cattery and like to show it off.

You, after calling to say you had a male, were ask to return the kitten because you have the wrong cat.  You stated “we are keeping the cat.”  This is when we began to suspect the switch.  When you called, after your initial visit which ended on a “we will think about it and call you”.  You later called saying we will take the kitten with the pink collar, you did not say we will take the female.  Your alluding to the collar color rather than saying we will take the female or we will take the male, which is the norm raises suspicion.

After your call we examined the other kittens and found that rather than 2 males and a female, we had 1 male and 1 female.

In conclusion, we knew that you couldn’t afford an exotic cat, but you wanted it so badly so I gave you a break on the price.  You would have received a $1,200.00 female for $600.00, as it is you have received a $2,000.00 male Bengal.  And after this you want me to pay your Vet bills as well?!  I have never seen these bills and even if I did, your Vet bill are your responsibility.  We cannot, of course, prove that you switched the collars, but the current situation would certainly make one think.  With you beginning each conversation with “we are keeping the cat” I believe you know what that cat is worth and have, from the beginning, intended to steal the animal and con me out of the pittance you have paid.

Since you have chosen to place your deceit in the public forum we will again make the same offer we have made all along and in the public arena .  Return the cat and we will refund you purchase price.

Here we will go one better.  Return the cat and we will refund your purchase price, return the cat and present original copies of these mysterious Vet bills and we will refund your cost there as well.  This is a all or nothing offer.  Return the cat and we will refund all your expenses, however, NO CAT – NO DEAL.

Later, in your diatribe of nonsense, you state that you are “concerned for the welfare of the other breeder cats” and you say “we were told they aren’t humanized and remain caged for the duration on there breeding” (I will not comment on your grammar, I’m sure your teachers did)

Mr. Joshua Winand, as shown on the signed contract, (AKA) Mr. Dash, you Sir, are a liar!  No one who knows us and our operation would have said any such thing.  You border on liable and I am currently debating taking legal action.  I have a call into my attorney. We do not “self-diagnose”.  Our cats are family and if one is sick or acting out-of-sorts, they are off to our Vet.  As for humanizing (by the way, it called socializing) we, our children, our grandchildren, their friends and the children of our friends play with the cats all the time.  The cats are great fun and very energetic.  So our adult cats are VERY SOCIALIZED and you yourself played with more than one of the kittens.  Hence the opportunity for the collar switch that I can’t prove.

Your wife was given all the available information, prescribed medication and we told her that we expected the kitten to be taken to see our Vet within 72 hours, which you did not do.  By the way that is also in the contract you signed.  Again, we suggested that the kitten remain with us for the last week but apparently you were in such a hurry to get the cat (probably so we would not notice that the collars were on the wrong cat) that you took the cat with a known illness and in the cats 11^th week when we don’t normally release them until their 12^th week.

Everything we told your wife could happen has happened.  The eye infection has become an upper respiratory infection and the kitten has had to endure being ill for weeks.  If anyone is guilty of animal cruelty sir, it is you.

Return the kitten sir, and we can put an end to all this angst.

Trecia A. Sullivan

Owner

Mau Pii Cattery