Maverick Cleaners Damaged 3 items of clothing and have no refund; timeline 11/24/08 to 02/24/09 San Antonio Texas
11/24/08, Dropped several items (12) for dry cleaning/laundry; 11/29/08, Picked up dry cleaning for a 2-week business trip. Was informed that pen exploded in dry cleaning load and that I was owed one item (Jacket that belongs to a 3-piece suit); was told to pick up the following Wednesday; was told that if item was not repaired that I would be reimbursed for that item. 12/15/08, Returned for item and attendant went to the back and returned with my jacket in a pre-treated/wet state--said that they were working on the stain and that it has been back and forth in site locations. I wanted to know why it wasn't ready if I was originally told to pick it up on 12/3/08. I then informed the attendant that I found another suit that was soiled with ink. I received a new ticket for all three items. An additional pair of pants also had ink on them, but I have decided that the un-professionalism received is not worth anymore effort. I do not understand why phone numbers are left with tickets if customers are not called when issue arise.
I needed my dry cleaning for a business trip in California and I could have made other clothing decisions if I were called once the ink incident was known--very unprofessional. Notes: 1. The three items were purchased at the Fort Sam Houston PX (Post Exchange) and Lackland Air Force Base (AFB) BX (Base Exchange). 2. In receipt of original Stone Color 3PC Garment, Emily Size 10. 3. Not in receipt of original Taupe Pinstripe 3PC Garment, Emily Size 10 but received Black 3PC Garment, Emily Size 14 from Lackland AFB Base BX Customer Service. Presented the above dry cleaning timeline memo to Manager Joshua Berrelez on 12/30/08 who assured me that I would be contacted in 2 (two) days from the owner/other manager about the reimbursement. I was told that due to the holidays my reply had been delayed. I had Josh sign the above memo and am receipt of his signature. I haven't received a call from the owner/manager and still do not have my three (3) items.
Arlisa
San Antonio, Texas
U.S.A.