Complaint Review: Mavis Discount Tire

 I went into Mavis Tire Discount because I hit a huge pothole & my exhaust system was loose. I asked them to check it, I believe that the tailpipe hanger was missing. The manager asked if I needed anything else done. I told him my car needed an alignment, but only if there's not a long wait. He then was questioning as to why I think I need an alignment. I told him that it's my car, and I Know that it's in need of one! He kept insisting why I believed it needed one. I have a CDL License and drive for a living, I do know about vehicles. They took my car into 1st bay, lifted it to inspect the exhaust. Called me to show me exactly what I expected, the tailpipe hanger was missing. They however do not have the part needed to repair it. I asked if they could use a wire to hold it up to prevent it from being ripped off while driving. So they did. They then put my car in last bay for the alignment. The service tech came into waiting room & asked me to come. He then explained that he was unable to loosen the tie rod ends & couldn't complete the alignment. He went to the computer & looked up prices for inner & outter tie rod ends. After seeing the expensive class for parts and replacement I explained that I will not be replacing the tie rod ends because they are not bad period I would take it somewhere else to have it aligned by somebody who could complete it. The manager then charged me $97.29 saying he gave me a discount on the alignment of $60. He also told me when I get the parts for my exhaust if I bring them in they could put them on for me. I paid with my credit card but was very disgusted because the work was not completed and I was charged for the incomplete alignment.