Complaint Review: Mavis Tire and Brake

I had 2 tires replaced on my car on a Saturday afternoon in Columbus, GA. Before I scheduled my appointment and had the tires special ordered I verified with the store that they accepted the Goodyear credit card. The Goodyear credit card has promotional rates where no interest is charged for 6 months.

When my tire change was complete it was late afternoon near closing time. When they ran my Goodyear credit card the transaction did not go through. They tried several times but it never worked. They called the Mavis support line but they are closed on the weekend. I called the Goodyear support line and talked to them for quite a while where I found out that my card was still active, had an available credit limit of well over the cost of the new tires that I purchased, and that they were not seeing any transactions on my card, not even declined transactions. They told me to have Mavis call them from the store's land line and perhaps they could help. Mavis called, they tried a few different things, but they still could not get the system to complete the transaction.

So now Mavis presented me with only 3 options at this point. Use a different form of payment (without a promotional rate), apply for Mavis's store credit card that has a promotional rate, or leave my car at the shop for the weekend until their customer care line was manned again. I offered to have them take the new tires back and put my old ones on but the mechanics had all left for the day and the Store Manager would not do it. I asked to talk to the district and regional managers but they were not answering their phones. I wound up having to apply for their store credit card just to get my car back which affected my credit rating and I should not have been forced to do that just to be able to leave with my car.