Max Wigs & Hairpieces Sent wrong wig, refused to replace with correct one, they ignore my requests Ripoff Minnesota El Dorado Hills California
In May I ordered a wig online, paid immediately through PayPal. My emails indicated exactly which wig, and which colour I required. The following week I received a wig, but in a totally wrong colour from that which I ordered. They also charged an exhorbitant amount for shipping.
Wig is useless to me. It was an expensive wig, and I contacted Max Wigs who initially said they would replace the wig, but after 3 weeks of no action, during which I emailed them a few times, I again contacted them, sending several emails to which they have not responded at all. PayPal have advised that they can't (or won't) help at all, and it seems that I am stuck with a wig I can't wear and a total waste of around $225 Australian. More than I can afford to waste.
Lorraine
Carindale
Australia
1 Updates & Rebuttals
Lorraine
Carindale,Australia,
Australia
Max Wigs put it right
#2Author of original report
Tue, June 12, 2007
Within days of the original report I received a replacement wig. Apparently the representative (of the seller) had been out of town for some time and hadn't received any of my emails. So I wish to withdraw my complaint about Max Wigs and compliment them on their customer service - they don't even want me to send the incorrect wig back to them so I can donate it to the Cancer Foundation for someone who has no hair....that's pretty generous of them.