Complaint Review: Maximum Aircare

We received a flyer from Maximum Air Care offering to clean all the ducts for $55, including a free dryer vent cleaning to boot. So, we called and made a reservation to have the service done, and right on time Tuesday morning on Dec. 8^th. the technician and his assistant showed up, and the first thing he said was he would like to inspect everything first. Well, after about a half hour of looking at the ducts, and our rooftop heating and cooling system, which I should let you know was replaced just two years ago, he informed us that we had a serious mold problem. So, with alarms going off in our heads, and my wife who does have allergy problems showing concern, we asked him to give us a cost to correct this problem. Well, the simple $55 duct cleaning program now turned into a $1000 super cleaning deal, which we were told would remove the mold guaranteed for life, and that they would include a free electrostatic air filter, and come out every year to clean and inspect our system. Well, after careful thought, we decided to go ahead with the service. I must say, they did a very thorough job, and when they were done, the main cold air return looked very clean compared to before they started. But heres where my concern began, when I looked over the invoice, there was nothing that stated the claims that the technician made as to the company coming out every year to clean and inspect our system, and when I questioned him, he said that the box that was marked 2 year would be checked off each year they came out, thus extending the service as stated. So, with a little bit of reluctance, I went ahead and signed the invoice and wrote a check for $1,097.51, which included the total cost plus taxes. With a nagging feeling still lingering, I began doing some web searches on the company, and have found they have had numerous complaints with the Better Business Bureau, and another consumer complaint site (((REDACTED))).

  


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