Complaint Review: Maxtor At Staples

On December 23, 2003 I bought a Maxtor 120 gb hard drive for $119.94. The Staples ad said that there was a $30 rebate available. I bought the hard drive the register printed all the forms and I registered at the Staples Rebate Center. I sent the required forms to the address as directed on January 5, 2004. When I checked on the status the rebate center said I had sent in the wrong UPC for the rebate.

That's strange because the when scanned at the store the register printed up a rebate form. They said I can resubmit the correct UPC. I have a copy they have the original. I tried emailing the Rebate Center which promises 24 hour reponse. Nothing in over a week. I emailed the company customer service and they said call the rebate center but it is impossible to talk to a human. As I said to these people "You may have cheated me out of $30 but I will never shop at Staples or buy Maxtor again."

Douglas
fair oaks, California
U.S.A.