Complaint Review: Maxwell Collision Center of Austin

 First and foremost, a Geico driver hit my vehicle and immediately claimed fault. I then decided to go the Geico repair route and took it to this shop instead of taking the money. The damage was to my left fender, door and the alignment whereby the car would shake at relatively low speeds. I notified Geico and the shop that there was both cosmetic and mechanical damage. Upon picking up my vehicle, I drove it for 30 seconds and it began to shake.

I immediately returned back and notified them that the car was not repaired and asked if it had even been test driven and was met with an "I think so" and was told that "I've never seen an accident cause this type of damage" despite the fact that the vehicle was struck at be wheel base and pushed over a curb. Only after writing an email stating that I would retain an attorney if not repaired did they choose to do so at no cost, causing my unnecessary expansion of time and effort. I missed a meeting as a result of this fiasco.

Likewise, now my battery iPhone case charger ($60.00) that was in my cup holder is now missing. I contact the, apparently, regional manager to notify them of this and asked if perhaps it was misplaced and was met with "I've never received a call like this." When I reminded him of the situation with the vehicle repairs I was met with "well we weren't provided all of the information" and "we're not responsible for items left in the vehicle." The responsible individuals are Lucas and the Manager. This is he most unprofessional, incompetent staff of mechanics and administrators that I've ever witnessed. Beware and if a Geico driver hits you, take the cash.