Maya Jewelers Sold Crap St Thomas USVI
On 9 November 2015 we were on a cruise and came off board to spend time on the island of St Thomas. Whilst walking around we found a shop called MAYA Jewelers which had some beautiful pieces of jewelery. We went in and spoke to a salesman.
My husband told him what we were looking for. The salesman then showed us various styles of rings and one in particular took our interest as it was reversible. The salesman told us it was White Gold with Emerald and Diamonds, and he showed us who to reverse the shanks.
His price started at £600 (British pounds) and he eventually went down to £200. We bought the ring and told him that once we get back to Scotland we will put it in for valuation as we do with all jewelery bought on holiday.
On our return we put the ring into our jeweler for valuation and was told to collect it a week later, this we did and oh boy were we shocked at what we were beng told. He told us the ring was NOT white gold but was silver and the stones were NOT authentic but common glass.
People please be very aware of buying from this shop
1 Updates & Rebuttals
mayaj
st thomas,Florida,
Virgin Islands (US)
reversible ring
#2REBUTTAL Owner of company
Tue, February 02, 2016
We apologize that you are not satisfied with the reversible ring that you purchased from us a couple of months ago. As we stated in the response issued to you previously, nobody on our sales staff represented the item you purchased to be anything other than it is. It is an inexpensive ring made out of sterling silver and the stones are white sapphire and semi precious colored gem stones. We are sorry that you assumed the salesman had made a mistake when he told you the price was only $200pounds and you thought you were getting a steal in diamonds and gold. As we all know it is impossible to get 2 carats of diamonds and colored gem stones for that price. Your receipt does not say 14k gold and diamond .it says silver reversible ring. You filled your name and address and signed the receipt agreeing to the type of ring it was before leaving with the ring so we really don't understand why you are so upset and making false allegations about our company for a 200 ring. If you ever come back to St Thomas and want a 14k gold and diamond ring we will exchange the ring you purchased and you can pay the difference towards a gold and diamond one. For your and anybody reading this knowledge we have sold over 1000 of this particular ring in our store and have never had a single customer accuse us of implying that the ring is 14k gold and diamonds at the time of sale. We have not and will not do this just to make a sale. We have responded to every phone call and email you have written us regarding the matter but it seems the only thing will make you happy is not fair to our company . we cannot send you $200 because you can't mail us back the ring because if customs in your country. It's not our fault