Complaint Review: Mayan Palace

We were in Playa Del Carmen for our honeymoon in May walking around in downtown Playa Del Carmen and went into the Tequila Store. We sampled some tequila and the saleman started asking us about our trip and where we were staying. Then asked if we would be interested in seeing anohter resort for a tour, the Mayan Palace. A couple of days later, the bus picked us u pat our resort and took us to the Mayan Palace, which was very nice. We went on a tour and had lunch before the sales pitch began.

My wife has owned a time share before and is familiar with how they work and the costs. The prices started out very high, at around $60,000 and sent down with every time we said no over the course of about 2 hours. They then moved us to another room to wait on the ride back when another sales person came out and started talking to us. He offered us packages that were not ownership packages, but vacation packages.  We were told they were good for 2 vacations a year over the course of 10 years.  Never was there a mention of different levels or shorter time periods to us.  The price was reduced about 3 times before we finally said yes and purchased the package.

When we received our package from Vacation Privileges, it says we do not have all of the benefits they told us we would have and that it is only good for under 2 years. So 20 weeks of only certain locations for about a year and a half by the time we received the information. I have called about 5 time and have been promised a call back with nothing yet.  I have sent emails, posted on the Facebook page with no response. So, stay away from the Tequila store and do not go on the tour at Mayan Palace, Riveria Maya, they are a total rip off who tell you anything to get a sell and offer a substandard product.