Mayan Sea Garden - Great Vacations Club ripoff I didn't get a refund when I asked nicely Why would they want an angry customer? Internet
I spent my spring break vacation at the Mayan Sea Garden in Mazatlan, Mexico. I want to share with you my time share presentation experience. My girl friend bought a Great Vacations Club membership for 3500$. Sam the salesman said it complements an RCI membership.
When we returned home we found that Great Vacations Club membership did not complement our RCI membership, it duplicates it. The offerings were different. But, not worth the 3500$ expense. We wrote to the Great Vacations Club to ask for our money back. Sam called the other day and said we should just throw away our RCI membership and use the Great Vacations Club membership. Sam couldn't give us our money back.
So when Sam sold us a Great Vacations Club membership he told us our RCI benefits would work together to enhance our travel options. Then, the other day he tells us to throw away our RCI membership and quit paying maintenance fees.
During the timeshare presentation I was verbally offered $19,000 for my Las Vegas timeshare. And I accepted, but they had to sell me something first. But then Sam says to quit paying the 468$ / year maintenance fee on my timeshare and use the Great Vacations Club membership exclusively.
So at one point my timeshare is worth $19,000 to the Mayan Sea Garden owner. Then Sam, who told us he represents the Mayan Sea Garden owner, implies my timeshare is worth nothing.
About Rights.....
I think my girl friend signed an adhesion contract that basically says you have no right to a refund. In my reading I found that travel services are required to provide a 5 day period to a refund. So a contract that takes this right away is illegal.
Mark
Salem, Oregon
U.S.A.
7 Updates & Rebuttals
Mark Miles
New York,New York,
USA
Reply
#8Consumer Comment
Wed, June 22, 2016
I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. I did a research on internet and i found some interesting articles, i recommend you to read this one:
http://www.timesharescam.com/blog/206-how-to-get-out-of-a-timeshare/
SBrittany
Los Angeles,California,
Mayan Palace Timeshare Scam
#8Consumer Comment
Wed, August 14, 2013
It is the same old story with the a Mayan Palace timeshare resorts (owner David Chavez) who does not care about what fraud he perpetrates on timeshare buyers. The same old adage applies, with regard to rental fees applicable, etc. It is fraud and there is right of rescission in Mexico no matter what program you buy, no matter what the horror show salespeople tell you. Heve not met one semi-honest one representing the mayan chain yet. Yes, we got scammed and bought, never again. These are the worst operators in the business. The name of the programs, Mayan Regency, The Dream, Mayan Palace, Grand Mayan, Bliss, Grupo Luxxe change with regard to what they wish to charge. The upshot is if you are down the line in their program name game list you lose benefits. The tiger does not change its stripes. Beware.
BarbaraF
Las Vegas,Nevada,
Mayan Palace Timeshare Scam
#8Consumer Comment
Tue, August 13, 2013
On every bad review there's a "Mayan Palace timeshare customer support representative" that apologizes. Shortly after the bad reviewer "rescinds any bad words" and all of their issues are magically resolved. So, are they paying people off to stop telling people how bad they are, and if that's the case wouldn't it make sense that they're paying people to write "good" reviews? This place is too sketchy-no matter how good the deal is. I'll stay away.
ThomasR
Dallas,Texas,
Mayan Palace Timeshare Scam
#8Consumer Comment
Wed, August 07, 2013
I just want to begin with saying that my loving wife and I exchanged RCI points for a trip to Mayan Palace Riviera this past April. We get there and find the place is stunning and the service is top notch. First day there we commit to the 1.5 hour sales pitch during what they call “buyers week”. Well, in the end it was 5 hours and a majority of the presentation was focused on how these units are investments and that they give you “flexibility” in an extra week to use as a rental. The rental income was presented at $1700 net income after maintenance fees were taken out. We bought into the idea….it sounded great.
Upon returning home I researched renting these units and found that they rent for far less than they stated repeatedly in the presentation. I have obtained training material that Mayan employees use explaining in detail how they leverage this with vacationers, then skim over the disclaimer sentence that is listed in the mounds of documents. This fraud has to stop. I would not have entered into this agreement if they had been truthful about this. They describe the rental agencies as partners verbally and that you get your rental check quickly in 60-90 days, which is not true.
They used scratch paper to show you the money you would make renting these units and how fast they would pay for themselves, which was untrue. There was no mention of any cancellation period during the presentation, so by the time we arrived home and called to cancel our agreement….we were told it was past the 5 days. I have called and talked with a number of people. To date they have been unwilling to cancel and refund our credit card. A complaint has been filed with the Mexican Government, Profeco and FTC. If you go to any Mayan Palace timeshare resort, PLEASE do not get caught it the misleading sales pitch!!! Just enjoy the resort....
Marcus
Salem,Oregon,
U.S.A.
Being Resolved
#8Author of original report
Sat, September 08, 2007
Complaint is in the process of being satisfactorily resolved
Marcus
Salem,Oregon,
U.S.A.
Being Resolved
#8Author of original report
Sat, September 08, 2007
This matter should be resolved satisfactorily shortly.
Shawangunk
Middletown,New York,
U.S.A.
Always read the fine print
#8Consumer Comment
Wed, April 25, 2007
Just because you "asked nicely" does NOT absolve you of your contractual obligations.
Always read the fine print before agreeing to any legally binding document. Placing one's signature on the dotted line automatically commits that person to all of the terms and conditions outlined in the contract.
Let this be a lesson learned for the future.