Complaint Review: Maytag Dependability Plus

We purchased a Maytag Dependability Plus extended warranty on a Jenn Air slide in range. The warranty began after the first year's manufacturer's warranty ran out. The warranty states that if the same repair is requested 4 times within the time frame of the warranty, then the consumer is entitled to a replacement appliance.

We have just placed a claim for the second time on the oven control panel. We were told the part is not available for 60 days due to a National Backorder--they are trying to tell me this part is not available. This is completely untrue--I could order this part myself from at least three sources and have it shipped immediately. The "National Backorder" is a ploy to force the consumer into waiting for repair and thereby cause the warranty to wear out before they have a chance to make another claim.

I don't recommend Maytag or JennAir appliances and I don't recommend the Maytag Dependability Plus warranty, either.

Lassie
Phoenix, Arizona
U.S.A.