Mazu Publishing ripoff Does not honor supposed 365 day guarantee and lied in response to last complaint, a VERY unethical company Hillsboro Oregon
I purchased from Mazu, and the website clearly stated at the time (Sept. 2002), that both the mentoring AND book was refundable within 365 days, and that in order to get the refund, you simply needed to pass a 10 question test about the book.
In addition, the manual included a written guarantee, stating exactly the same thing, that the cost of both the book and the mentoring would be refunded within a year, as long as I passed a test. There was no mention of a requirement to document how I had used the ideas.
When I tried to return the book, I was refused access to the test, and he stated that after 30 days, I was only eligible for a 50% refund, or I could show how I attempted to use the program for a 100% refund on the book. Additionally, I was told that mentoring was "NO LONGER" refundable, clearly admitting that it used to be that way when I purchased.
This company has no intention of honoring it's own written guarantees. I was told that the terms had changed, and that it was ok under FCC guidelines to alter the terms. They also know that your credit card company will not process charge backs after 60 days, so they feel free to screw you with impunity.
His web site continues to imply a 365 day guarantee, be careful, a VERY unethical company!
Kevin
Fort Collins, Colorado
U.S.A.
3 Updates & Rebuttals
Matt Gagnon
Hillsboro,Oregon,
U.S.A.
Again, argue facts
#4REBUTTAL Owner of company
Thu, August 19, 2004
We still offered a guarantee when you wanted to return. That was our agreement. We just asked to see what you had done with the information (considering you had had it over 11 months). If you hadnen't done anything, how do you know the info doesn't work? The fact if you don't. You saw the manual up on your shelf and decided that you could get a quick $300 back even though you haden't done anything. This all comes down to laziness.
I have never said I make millions on any of my sites. I teach people that really want to learn how to make money. I mentor people that want to work. I say right on my site I am not for the curious. I am sorry that was you.
Mazu.com
503-844-4864 Ext 202.
Kevin
Fort Collins,Colorado,
U.S.A.
No "facts" are "messed up", only service
#4REBUTTAL Individual responds
Tue, August 17, 2004
The bottom line with this transaction is that Matt Gagnon and Mazu lied and misrepresented their return policy.
You can attempt to rationalize and play games with what is legal or allowed etc. By the way, it was your customer service employee that stated the FCC was responsible for the rules, in an email.
The FACTS are that you refuse to honor an agreement I made with you in good faith when I purchased the product. There is no ethical basis for refusing to accept the terms under which you sold a product.
According to the agreement we made, I was not under any obligation to show you what I have done.
If you are making the millions you claim, why the big fight over just $300? You would think a high powered businessman could easily part with such a small sum, even if you have no ethics.
Since you are dishonest with your dealings with me, your potential future customers should be aware that you will probably be dishonest with them in the future, no matter what you say.
Matt
Hillsboro,Oregon,
U.S.A.
Facts are a bit messed up
#4REBUTTAL Owner of company
Tue, February 17, 2004
At the time Kevin ordered. We offered a 365 day money back guarantee. During that year, someone could take a test for a full refund of their course price. We changed the time that someone could do the test from 365 days to 30 days. We did still allow for people to return during the difference as long as they showed us what they had done with the materials (literally anything). This is legal under FTC guidelines (not FCC Kevin) as long as consumers are told about the change. We did this in our members only site right on the front page.
Kevin contacted us within two weeks of the end of his trial demanding his refund.
We asked for anything that he had done with the info (considering he had it for 340 days or so) but he couldn't show us anything.
Kevin, credit card companies actually process returns up to six months but that time is chaning as well. Merchant banks aren't going to be doing credits after 90 days very soon so our year long guarantee has also changed to 30 days.