Complaint Review: MBF Leasing Capital Merchant Services ELITE Merchant Services

On 8-18-06 we received a call from a salesman about needing his credit card machine for our new business. I assumed it was the same man that came to the house but MBF said it was a different man.

The salesman that did show up said we would increase our business by 33% if we took Visa/Master card. I read over the lease and put my initials each thing that was promised. I told him I didn't want any hidden fees and he promised that what we discussed was it and he would even waive first and last months fees if we started today.

He then mentioned insurance on this new machine but it was too expensive for us so I started to say no forget it then, he said he would get us a re-conditioned machine without insurance or warranty fees since it was a used one. We were willing to take the chance that it wouldn't break just sitting on my desk. This sounded like a better deal and we could handle the $63.00 payment monthly plus they took 2.99% out every time we would do a credit check. We agreed on this deal.

He said any time we needed to talk to him, just call and that he wasn't hard to find. He then cleaned up his things taking the original papers with him stating he wasn't qualified to fill them out and that the office would do it and send me a copy. He tucked them neatly into his briefcase. I never thought about making copies of the originals.

He said someone would be along to install it and then a young man showed up. He hooked it up for my partner at our house but did it so fast, my partner didn't understand so I called the office requesting someone else to come explain the machine to the both of us again. I spoke to another young man and he came to hook up the machine from Denver. While he was here he called to verify it was working then he put me on the phone with the girl that verifies you initialed the lease.

I told her I did wondering why she questioned this since she could see the paper work but never did I think the paperwork he brought was not the same. He just put it on the desk casually stating here is the paper work at the same time talking to this person on the other end and finishing the hookup. I just said ok and let him finish. Then he demonstrated it to us and had to head back to Denver where his home office is out of.

Now, we actually hadn't started the full business yet, this was the beginning and we wanted to meet our customer's needs from the start. We started passing out cards praying for calls but had only gotten a few. About a week later I get a call from this company stating we needed to show proof of insurance or we would be billed extra for it.

I told the girl about the so-called agreement and said he could not do that, It was then I thought I better go find it in the lease. All I had to do was pick it up and glance at it, realizing I never read this lease but it had my initials on it. The parts with the initials I remember but on this lease, they were all at the very bottom of the pages. I called to talk with Randy, but they refused to find him for me.

I explained I never read this lease and I wanted the originals faxed to me at home. He said, this is the original, I said no it isn't. The original was about 4 pages front and back in size 12 to 14 Arial font type. He wanted me to fax him a copy of the lease in question and said he would contact his company. They in return send me another un-readable copy of this lease. My lease was NOT in about #6 fonts, it was clear and readable. THIS LEASE IS FROM N.Y.

I truly think what they are doing is cutting up the original and pasting initials on the bottom of their contract. The total amount for me to pay off this machine is about $3,400 without the insurance fees. How do I have this company investigated because without my originals, I have no proof that I didn't sign these non readable papers. All these rules from the Government of New York I would think wouldn't hold up in Colorado court of law.

Other names they have are MBF Leasing and Capital Merchant Services. Their address in Colorado where I signed up for this is Elite Merchant Services, 6825 E. Tennessee Ave, Denver, Co.
80224

All I want is my original Lease, not a copy but I can't get that out of them. HAS THIS HAPPENED TO ANYONE ELSE?

Maureen
Fort Collins, Colorado
U.S.A.

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