MBM&F-ULTRA LEAN GREEN Ultra Lean Green Tea for $4.99. Not true!!! They make unauthorized charges, and unable to be contacted. Riverton Utah
I ordered a 14 day trial sample of Ultra Lean Green Tea for $6.99. The product came as expected, however there was no invoice or other paperwork other than the shipping lable attached to the package.In looking at my credit card statement they did not charge $6.99 but $69.87. I did not authorize this charge nor another product. I received another shipment of the product and immediately called E-Synergy/MBM&F/UltraLean to inquire why it was sent to me. This was difficult to locate the number and could only find the one for ordering. I waited on hold for 20 minutes and when someone finally answered and I mentioned the dispute they hung up on me. I then called back immediately and the recording states they are now closed. This is at 9 in the morning after calling and getting someone minutes before.
This is never brought to the consumers attention when ordering or upon receiving the product. In my dispute I could not even find informaton to call them. As of now I am unable to cancel anything as It is difficult to get through to them. A company that is clearly deceiving and I have reviewed many complaints online.
Mary
Arizona
Mwodmen
Vail, Arizona
U.S.A.
2 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
Please Contact me or my Manager!
#3UPDATE Employee
Fri, November 21, 2008
Hello my name is Connie. I'm a customer service agent for Ultra Lean Green's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my service director directly. Her email is falon@verifyyourorder.com or if you call our customer service line 1-866-540-9633. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you.
We have a 30 day risk free trial period. If within this period you are not happy with your order for any reason we will always refund your money.
Our goal is 100% customer satisfation. It does not sound like you were happy with your experience. Please call us so that we can rectify this situation.
Thank you for your time and have a great day.
Connie, CSA
ULTRA LEAN GREEN
Conniea78
Encino,California,
U.S.A.
100% Customer Satisfaction is our Goal
#3UPDATE Employee
Fri, November 14, 2008
Hello my name is Connie. I'm the customer service agent for Ultra Lean Green's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. You may also contact my manager, her e-mail is falon@verifyyourorder.com or if you call our customer service line 1-866-540-9633. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Connie, CSA
ULTRA LEAN GREEN