Complaint Review: MBNA AMERICA

Problems after three years with my account, which was always in good standing. Raised interest rate (never late w/payment-never notified of rate increase) Customer service SHOULD BE OUTSOURCED rude, crude,are their best assets. Paid off both accounts. A credit balance on one account took almost a month (after they said it was sent). Stated I wanted both accounts CLOSED w/written notification of closed status. Even with letter, account still showed open (no balance)w/credit reporting services. You had better be ready to deal with the devil if you want to do business with MBNA.

James
Olivet, Michigan
U.S.A.