Complaint Review: Mcafee Antivirus And Firewall

This is the notice I received from McAfee:
Thank you fro participating in this promotion .
Unfortunately we could not honor your request due to the following reason(s).

$30 Macafee Rebate - VirusScan/Firewall Bundle Missing: Proof of Upgrade; Missing Proof of Purchase or Invalid/Missing Original UPC; invalid Purchase Location or No Email Address Provided.

It looks like it was pre-printed already that they can avoid to send the rebate. How can I send them those information requested when they already have it. They trying to play blind.

This is the most ridiculous alibi I've ever seen. I had lots of rebates from different companies and I already received all of them but this one is so obvious that they are trying to keep my $30 and if 1000 people had purchased their product, that is a lot of money for them. I am not the only one who had experienced this and I bet there are lots of us that this company had been victimized.

Proceso
Houston, Texas
U.S.A.