Complaint Review: McAfee Security

In March 2004, I ordered McAfee's VirusScan and Personal Firewall software over the Internet. I entered my personal information on the various forms on successive webpages. Just before I hit the "Buy Now" button, McAfee fraudulently inserted a third piece of software ("Discover&Recover" CD) to my order without my permission. They charged my credit card $12.95 plus "shipping" for sofware that I did *not* want!

My phonecalls to McAfee's non-800 phone number were not answered. The phone calls were toll calls, so I couldn't stay on "hold" forever.

I sent two E-mails to McAfee requesting that they not send the unwanted CD to me, and that they issue a credit to my credit card account. McAfee replied to my E-mails saying they appreciate me as a customer, but they have not given me a refund on my credit card.

What Marketing Genius at McAfee decided it's a good idea to cheat new customers? !!

Be careful when you purchase McAfee products over the Internet. They may swindle you the same way they swindled me.

Richard
Auburn, California
U.S.A.