McCafferty Hyundai Sales Screwed up my engine doing an oil change Langhorne Pennsylvania
hcaldwell@mccafferty.com
2/19/2018
I had an oil change on Friday at your shop at 1106 Lincoln Hwy , Langhorne and this morning woke up to oil all over my drive way . WHY ? Well a couple oil changes ago, one of your mechanics who was changing the oil , stripped the threads in the oil pan but didn't tell anyone yet sent me on my way. All the oil drained out in about 20 miles. I limped back and your Service Writer (John ? ) told me that sad story and said I had two choice- 1)- I could PAY FOR A NEW OIL PAN ( for YOUR mechanic's screw up ) or 2)- he could install an "After market" drain plug at no charge. This is all in your records.
The implication was that the after market device would suffice. Now several oil changes later, the "Dealer solution" has failed and my $40,000 Genesis is again leaking oil., and your service writer Raven says again the solution is for ME to pony up a bunch of money to fix your peoples' prior screw up !
I asked her how can she say these things to me with a "straight face"--- her reply-- " Oh, I can " Can't you just see a 76-yr old guy (ME ) coming out each morning to check his oil level and put in some extra oil that he had to go and buy at the auto parts store ? Pretty sight , Huh! It isnt going to happen So its now time for someone to step in and accept the responsibility for the prior mechanics basic screw up of stripping the threads of the oil pan drain, and that someone is your dealership.
Its necessary for you to do what you should have done originally and install a new (Hyundai OEM ) oil pan at no charge to me. I expect your people to get back to me by the end of the day, (Monday ) so the work can be done in the next 2 days. The car cannot be driven far is its current condition UPDATE: On 2/22 they offered to replace the oil pan at no charge but not pay for the resulting damages, I refused to let them work on the car at all. The work was doen by someelse at cost pf $427.00