Complaint Review: MCDONAGH Chrysler Jeep

My ex husband called around to have my car key reprogrammed to my car. He called chrysler on Friday spoke to one of the service people. He explained he already had someone put a new PCM chip into the car and now only needed the key to be reprogrammed.

He asked them how much it would be to have a key reprogrammed to a car? They answered $20.00 to $30.00. How long would it take to do? 2 to 3 minutes. Do we need to bring the car there? no.

Tuesday, I, his ex-wife, went to the dealer with the key. I told the man at the front desk my ex called last week about my car. I explained everything that was said to my ex.

He asked me if I had the car here? I said no. I was told I didn't need to bring the car. He said we need the car. He was very arrogant and treated me as I didn't know what I was talking about. I told him my car won't start. He said it would have to be towed.

I told him I will be right back so I can call my ex to find out who he spoke to. He continued to be arrogant and rude as I was leaving.

My ex- called him back on Wednesday. They now said it will cost him $45.00 for the key to be reprogrammed, $85.00 to just check the car before reprogramming the key and, also the service charge. Something that should have been only $20.00 to $30.00 dollars is now going beyond even me.

I called another chrysler dealer wednesday (today). I found out it will cost me a TOTAL of $85.00 to get everything done. I made sure I specified and asked 4 times on how much it will cost and who I was speaking to at this place.

Joan
South River, New Jersey
U.S.A.