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  • Report:  #619590

Complaint Review: McDonalds

McDonalds General Manager Michelle Uses Foul Language & Physical Violence To Reprimand Employees Rochester, Minnesota

  • Reported By:
    richard — Rochester Minnesota USA
  • Submitted:
    Fri, July 02, 2010
  • Updated:
    Sun, July 11, 2010

There is a manager at MC Donalds in Rochester, MN on 55th street whom cusses and swears (or has) at many of the employees at this location when reprimanding, she has also resorted to physical violence I have now heard and is getting away with all of it. She does not have the rights to put her hands on anybody for any reason!! The company who owns this and some other MC Donalds in the area was contacted and they do not appear to care about what is going on, either that or they are too dense to know, in which case I can see why they continue to allow a tyrant to manage this location. The issue is not employees getting reprimanded it is the way she is doing it. I would love to have heard the conversation on the phone (if they even called her) between Courtesy Corporation and Michelle about this, I wonder how she talked her way out of it. She humiliates the employees in front of other employees.

Her name is Michelle and if you or your kid's are having problems with this her please do something about it. If your kid works at this MC Donalds location, you should ask them if they are being abused by her, they could just be afraid to say something to you. Maybe if enough complaints come in she will get fired or at least start acting normal and apologize, she is a poor excuse for a manager. Superiors are suppose to set examples for employees not cuss, swear and use physical violence to get their way. Especially adult superiors, they are suppose to set a good example for the youths at this place, be a mentor of sorts, not swear like a sailor or bully like a drill sergeant.  You are not the armed forces Mc Donalds! 

AGAIN MCDONALDS.
....this is not about employees needing reinforcement, discipline or your rules, this about the way you are allowing somebody who is suppose to be looked up to, goes about the reinforcing. So before you come on here preaching do not try to push the blame on the employees, this is all on you for allowing incompetent people to manage your establishments, this is an issue about the manager. Don't punish your employees for exposing this B.S. either because I am a concerned parent and former consumer, I am not going to purchase anything from Mc Donalds anymore until Courtesy Corporation does something about this tyrant manager and I am going to encourage other people to not buy from McDonalds or at the very least this particular location out of concern for the treatment of the employees. Maybe the big MC Donalds corporate office needs to do something about this since Courtesy Corporation isn't (yeah right, already tried that and have another report to write up about them). I seriously hope there is no further trouble or employment termination because of this valid complaint or else I will send a lawyer your way!!
Just because you have a clown as your spokesperson does not mean you get to treat your employees like clowns!

18 Updates & Rebuttals


Robert

Irvine,
California,
U.S.A.

You don't have too..

#19Consumer Comment

Sun, July 11, 2010

I am not answering Robert's questions if those are the ones you are referring to

- Don't worry about answering the questions.  It is rather obvious that you personally never saw any of this happen, but rather probably getting second hand accounts from your Son.  There is more to this story than you are being told, or perhaps you know the entire story and because it does not make you look good you are not writing it here.  This would also explain the response you got from the police who told you to talk to McDonalds.  As no one else you have talked to seem to think there is anything to your report.

When he finally gets fired/quits from McDonalds I hope that he takes that as an opportunity to grow and treat his next job differently.  Unfortunatly, with the attitude you have shown here I fear that he actually won't learn anything thinking that he was just a victim.

 


Chefkeith

Biddeford,
Maine,
U.S.A.

Talk to me however you want...

#19Consumer Comment

Sun, July 11, 2010

Did you ever think maybe I was trying to help you? It is true, your story has changed. I was pressing you for answers so it could be looked in to. You are'nt answering me. I wanted you to convince me this really happened. I was sincerely trying to help. If you want to talk about this, one on one, get back to me and explain how we can get in touch with each other. The ball is in your court.


Striderq

Columbia,
South Carolina,
U.S.A.

Story changes...

#19General Comment

Sun, July 11, 2010

First it was the manager doing the"abusing". Now it's the District Manager. And yet the police, the District Manager and the DM's boss all of received a report of this alleged abuse and none of them apparently find any credibilty in the report. Sounds like your child has a sense of entitlement and expects spcial treatment. If their arm was grabbed, they need to tlk to police. Especially i the grab was hard enough to leave marks. basically you have been asked questions and given adviceand responded with angr and names. By the way, it's people that get mad and don't find a vent that can cause serious health risks to themselves. Apparently you won't have this problem because you have no problem venting even if in an inappropriate way.


richard

Rochester,
Minnesota,
USA

Can talk any I want, everyone else here does....

#19Author of original report

Sun, July 11, 2010

I will talk to you any way I want buddy! I answered all the questions that needed answering. You got the attitude first pal. Questioning whether I was being truthful or not, wouldn't that make one think you are an a*s too? .....I have no reason to blow smoke, Mc Donalds means nothing to me.....I don't care if the food is cold because I don't eat the crap, I am vegetarian, I do not dine there! You asked about a district manager I answered the best I could, how much more information could I have given out without revealing who my kid is?....Does not matter now because they know all about the complaints and the treatment is even worse. It is the district manager doing most of the abuse! I called her boss and they blew me off. If this is a waste of your time or anyone else's, why do you take the time to keep responding?? Go find something else to do with your precious time.  What more questions can I answer?.....all the information is there. I am not answering Robert's questions if those are the ones you are referring to, he is a jerk. Don't read this anymore if it is a waste of time!! I was done here because I thought Mc Donalds was going to take some action but since they did not, I came back to update that information.


Chefkeith

Biddeford,
Maine,
U.S.A.

District Manager, blah...blah...blah...

#19Consumer Comment

Sat, July 10, 2010

First of all, don't talk to me that way! I am asking you questions and you are'nt providing answers. And the comment " You think you are so much smarter than me". Listen idiot, I do not need to find out where this manager is in the chain. You supplied me with zero answers which tells me you are blowing smoke. Go waste your time somewhere else moron!


richard

Rochester,
Minnesota,
USA

Mc Donalds NOT showing good faith anymore!

#19Author of original report

Sat, July 10, 2010

So what I predicted would happen did. Now that a complaint has been lodged against Mc Donalds about the harassment going on at their store, they appeared to act as if they were going to behave better, but nope, now it is getting worse. The harassment and rude treatment is getting worse.  My kid is being the sole target of harassment from other supervisors and employees now.....It BETTER STOP MC DONALDS!! My kids is being treated horribly! One went so far as to stalk my kid on Facebook! Also I thought complaints were suppose to be anonymous, I guess not!! I will be making another call and something better be done!!

I withdraw my earlier update about mc donalds showing good faith, all they are doing is acting much, much worse!


Robert

Irvine,
California,
U.S.A.

A few questions..

#19Consumer Comment

Tue, July 06, 2010

There are a few questions that need some simple answers.  As while based on what you have written it seems somewhat clear what the answer probably is.  It would help to clarify the situation you are writing about.


- Did YOU personally witness any of the yelling, "physical violence" or both?


- If you did witness it what is your relation to the person it was done to?


- If you did not witness it where are you getting your information from?


richard

Rochester,
Minnesota,
USA

no reason to lie

#19Author of original report

Tue, July 06, 2010

Well whatever, I am done here it is obvious nobody cares how people get treated at work. They just care about attacking me and I really do not get that at all. It is bullsh* actually. Anger management? Yeah right, did you know that people who do not speak their mind or get pissed off once in awhile die sooner? Look it up!

 Do you think this is happening at just this one Mc Donalds? My whole point is to bring to light what is going on at this (or was until I bitched about it) and most likely other Mc Donalds so parents can ask their kids about it and I get these bullsh* smart-a$s comments right off the bat like Robert's within 1 hour of the posting! He is just looking for a reason to be a smart-a*s. Do you think kids are forthcoming? No, No and No!!  I have no reason to lie...that is just plain ridiculous to assume such a thing.

 Yes you are darn right I get defensive, second of all as I am saying once again as I said before the police cannot go in and do anything about a manager cussing and swearing at an employee, nor are they going to do anything about the manager grabbing somebody by the arm (in a not nice way)!!!To me this is physical violence, maybe not physical enough for the police to show up but enough to where if someone did it to me, sh* would hit the fan. Maybe other people think that behavior is appropriate and if you do you have something wrong upstairs and must like abuse for whatever reason, but I do not accept it and never will. If anybody would go back and read the original post they will I said "I heard of physical violence" I never said I experienced it. I believe the person who told me about being grabbed, this is a very honest, responsible and good person.

So whatever if y'all think it is okay then fine. Do you honestly think I would make something up just because i got a nasty sandwich or something? No. I would not even come back here except I am getting emails from Rip Off Report and do not know how to shut them off, because I have never needed to come on here before!! If I was here just to cause trouble you would see my name on a hell of alot more posts and companies because I have had bad experiences all over town, I just brush off the small things, this is not small.


Oh and for the person whom was talking about a "district manager blah blah blah"......well do a little investigating and you will see how high up on the ranks this manager is :) If you are so much smarter than me you can figure out where this Mc Donalds is !!

 I also stated in another update that Mc Donalds did pay attention to the complaint. Did anyone see that or choose to read around it in order to keep attacking me or trying to prove me wrong or an a$s? Or whatever y'all are thinking, because I really do not care anymore. So I would not provide an update about Mc Donalds if I did not think they were acting in good faith, I would just let this ride. If I was here to be an a*s I would not update it.....right??


Ronny g

North hollywood,
California,
USA

oh..and to add...

#19Consumer Comment

Tue, July 06, 2010

Yes I have lodged complaints against McDonalds for serving me cold food to go. I even lodged a complaint once against Subway for non disclosure of certain taxes that I did not understand and the store actually fixed the problem by posting a sign.

I also have mentioned on this site more then once, that I am not married, and do not have any children. So for Robert to imply this author could be me, is a sign he is not paying attention to posts he is commenting on.

I hope I did not contribute to devaluing this report by bringing up something as petty as cold food vs possible assault against someones child. I only meant to relate the point that a work environment like this may be a root reason and cause of customer dissatisfaction. And that hurts a business.

I have nothing against McDonalds per say, and I know it is my choice whether to patronize them or not. I also do not expect great tasting food, or anything beneficial to my health when ordering from them.

I only ask to at least heat the crap so it is almost edible.

And after reading this report if it is accurate, I also ask that they enforce work ethic policies so no one has to fear for the well being of their children who often take jobs like this as a first job, and/or while attending college.







Ronny g

North hollywood,
California,
USA

It's okay Robert...

#19Consumer Comment

Tue, July 06, 2010

You win some, you lose some. You are not required to take any bait or respond to anything I post.

 But from what simple observation tells me, this is an author who is really pissed off, and concerned about the on the job treatment and well being of his child.

I see no reason why in this case you would feel it necessary to belittle the author, but then again this would not be the first time.

We have 3 choices. Either take the report at face value and try to help, rebut the report based on personal involvement or opinion, or assume the poster has some an ulterior motive based solely on bias.

It is apparent which one you chose and how you decided to confront it. I on the other hand would prefer more evidence that this report is unwarranted before resorting to provoking the victims parent. That may be the difference between us. If this somehow makes me the bad guy, I can live with that. We all have to live with ourselves regardless.







Chefkeith

Biddeford,
Maine,
U.S.A.

Someone is awfully defensive...

#19Consumer Comment

Mon, July 05, 2010

To the person who wrote this report: Man you sure get defensive. Almost too defensive when other people speak. I don't know what the game is some of you people play on Rip Off Reports, but I can tell you this. My son's first job was at McD's when he was 15 yrs old. If a manager ever physically assaulted or touched him, the police would be making a visit. It's called file a complaint, and the complaint is investigated.

  I notice you do not mention a District Manager in this picture. Every franchise has at least one. Has he or she been notified? Has the Director of Training been notified? Has the owner been notified? Has corporate McDonald's been notified? I am not talking about Courtesy Corporation.

A lawyer can do crap without a complaint and suit filed. The police can do something about this.

And one last thing. Before you get defensive and accuse me of being someone I am not, I have a sibling who works for corporate McDonald's. She has been with them for over 25 yrs. I have brought this report to her attention. I sure hope you are accurate with what you said.


Striderq

Columbia,
South Carolina,
U.S.A.

Actually...

#19General Comment

Mon, July 05, 2010

When a person is upset it will reveal their real personality. How a person handles adversit shows the true person. Obviously your anger management classes didn't work, you might want to file a report on that company. If there is a complaint made to the police that they find credible, they will go to McDonalds investigate the matter and if theyfind enough proof to sbstantiate the matter they will then arrest the suspect. These actions are NOT done by lawyers. Seems like you are complaining but none of the alleged victims have spoken to the police. So what exactly is your agenda against McDonalds and thuis manager? Did you not get hired hen you applied?


Robert

Irvine,
California,
U.S.A.

Sometimes you just have to wonder

#19Consumer Comment

Mon, July 05, 2010

Like I also said before the police cannot go in and fire or punish the offending manager... duh!

- Yea DUH.  Of course they can't fire them.  But they can arrest someone who is physically violent against another person.  They can then turn their report into the DA who in turn could prosecute them.  They can then go in front of a judge and have their case heard.  Now, if you went through all of this and they were convicted of that crime and McDonalds still kept them in that same position.  THEN you would have a vaild complaint.  In fact there are several laywers who would be beating down your door to file a case against McDonalds, where you may get enough money to where you don't even have to worry about working anymore. 

Until then all this report seems like you have a child who probably does not like what they are being asked to do and like some(NOT ALL) teenagers is exagerating the reality of things.  Because I seriouly doubt you saw anyone get hit, but if you did and did nothing about it then that is the TRUE RipOff.  I will tell you if I saw a child getting hit, the only thing that the person who hit the child would be wondering is why are they waking up in the hospital 2 days later.

Lastly, Robert can speak for himself, unless you are Robert and using a fake name, which he is known to do?

- I sure can and you seem to throw everything out except the "He must be an employee"...Oh wait YOU DID.  I can guarantee you that I am not Strideq, and have never posted under any other name.  So I really wonder where you got the "which he is known to do".  Which is also a totally ironic statement, as in this report you have posted under TWO different names, "Richard" and "bunnyboo".

But I do also find it interesting how you threw out a couple of lines.  Such as Have you had too many cold cheeseburgers and troll the Internet.  There is only one person on this site(that I am aware of) that has complained about cold cheeseburgers, and loves to throw out the "troll" phrase quite a bit.  So I really am beginning to wonder who you might be. 

Oh and Ronny..sorry but I didn't take your bait..better luck next time.

 

 


richard

Rochester,
Minnesota,
USA

another know it all

#19Author of original report

Sun, July 04, 2010

First of all you do not know what you are talking about. Secondly don't worry about my personality, you would be surprised how a person's personality can change when they get pissed off. Thirdly, the police cannot get involved in what is going on here, like I said u do not know what you are talking about. Like I also said before the police cannot go in and fire or punish the offending manager... duh!  That is just so stupid, like the police are going to go in Mc Donalds and tell them to stop verbally abusing and grabbing employees by the arm. Even if something is not serious enough for the police to get involved does not mean it is not a matter of concern. Your stupid comment about the police and being a "third person" shows your personality as well. When it comes to minors a "third person" is suppose to get involved, if you have kids or know kids and do not get involved then you have some problems. You obviously did not read the post well enough or are not smart enough to comprehend any of it. Why are you searching Rip Off Report for Mc Donalds anyway? As far as a lawyer goes, know it all #2, did you read anything?? I said if someone were to get fired over exposing what is going on at this Mc Donalds, they can get sued for lost wages!!

Lastly, Robert can speak for himself, unless you are Robert and using a fake name, which he is known to do?

Obviously my complaint here has some merit because Mc Donalds has actually decided to pay attention and do something about what is going on, I guess we will see just how long their act of good faith lasts.


Striderq

Columbia,
South Carolina,
U.S.A.

Question for the OP...

#19General Comment

Sat, July 03, 2010

And if you are not personally involved (that is working there and getting abused, your child is) exactly what good do you think it will do to send a lawyer there? The lawyer can't do anything until a suit is filed by one the alleged victims. Seems the police don't feel there's enough to initiate an investigation. Could be because you don't work there and therefore are reporting third person. Whereas if one of the alleged victims were to report to the police they might investigate it. And your response to Robert says a lot about your personality.


Ronny g

North hollywood,
California,
USA

What Robert is actually afriad of it seems..

#19Consumer Comment

Sat, July 03, 2010

Is anyone having the right to enjoy basic human rights.

Now I personally have lodged complaints against McDonalds...for what you may ask??? Cold food. Yes, I expect it to taste bad and be as salty as the dead sea..but this is just an example of what happens when employees are not encouraged to have any pride or care about their customers.

If the employees are being mistreated, surely customer satisfaction moves WAY down the list of importance. Things like keeping a job and being safe in the work environment will naturally come first. A victim kicker like Robert CHOOSES not to understand this. You have a better chance trying to reason with a shoe.



bunnyboo

Rochester,
Minnesota,
USA

Gee Robert the troll who has nothing better to do....

#19Author of original report

Sat, July 03, 2010

Robert do you have anything else to do besides troll Rip-Off Report? Do you ever have anything decent to say? Get a job yourself, policing Rip-Off Report isn't your job! I see your stupid a*s everywhere! Volunteer at a homeless shelter, mow lawns for crippled people, write a blog that you can actually get paid for or something since you have an opinion on everything(especially Mc Donalds, do you work for them? I bet you do)....just find something to do, because you are annoying!

The police?? Yeah that sounds like a great idea, you think I did not think of that, you sarcastic a-hole? Geez THANK GOD we have you, Robert, in this world to make sense of everything and guide us into what to do about everything! What would the United States be without your pearls of wisdom here on Rip Off Report.com? You are a classic passive aggressor, you have the balls to sit behind your computer and troll the Internet shooting your mouth off but I bet you don't have an ounce of courage to actually stand up for yourself or anybody else in person!

Oh yes, back to the police, too bad they told us to call Mc Donalds....fool. I would think that the public would be outraged, not a smart a*s about kids getting treated like s**t at work! I guess not though, must be all that cholesterol from excessive extra value meal consumption around the brain clouding judgment.
 
There are very few places that hire 15 year olds. Mc Donalds may be a s**t job to a 40 year old but for a 15 year old it is suppose to be a confidence booster and a lesson in responsibility. Kind of hard to feel confident when someone is throwing the F-bomb at you. Furthermore, I don't care how little someone gets paid at work, young or old, everybody deserves to be treated with dignity and respect, even if all they are doing is cooking your burgers that you stuff your face with to make your a*s even bigger. Considering over 60% of America is overweight in some form, Mc Donalds is obviously good enough when it comes time for them to shovel food down their gullets, but who cares how the employees are treated right?

You are d**n right if something is not done about her I will send a lawyer over there. There are whistle-blower laws Mr. Know It All Robert, if anybody gets fired or further mistreatment over this complaint (did you read that part Einstein?) I will send a lawyer over there just because! The police cannot fire her a*s, like she deserves..... you dummy! Is sending the police over there going to alert the consumers about what goes on at some of these places?  Secondly we cannot call the police for everyone else she is terrorizing, that is why Mc Donalds needed a phone call and a lawyer if they don't shape up. Is your Big Mac really worth some kid's self esteem and confidence at work or any employee's for that matter? If it is, you have got serious head problems. Do you beat puppies Robert?

Oh and before people jump on here and ask what the Rip Off is, well here goes; An employee has a right to go to work and feel safe, so when they are going to work and being cussed at or having a manager put their hands on them they are being robbed of this safety. Consumers should know that an employee who is distressed at work is going to rob them (the consumer) of great customer service, heaven forbid someone's french fries are too cold because the cook's manager made them so upset they could not do their job right. Well then they could just come on here and complain about getting ripped off because they got cold fries! Have you had too many cold cheeseburgers Robert?  I seen you on another Mc Donalds complaint. What is it with you and Mc Donalds? Don't worry Robert, the Mc Donalds near you will still be open tonight. Are you afraid if too many complaints are made about Mc Donalds they will go out of business, pack up and leave, then no more Quarter Pounders to scarf down. Not likely to happen.
I could go on and on but unlike Robert I have things to do!


Robert

Irvine,
California,
U.S.A.

Gee here is an idea.

#19Consumer Comment

Fri, July 02, 2010

If someone is using physical violence against you instead of sending a lawyer their way why not send the police?

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