Complaint Review: MCI Neighborhood

My husband and I switched to Mci Neighborhood in July thinking we would safe money on our long distance bill since how we make a lot of state to state calls between family and business. Also we have family overseas and so we were quotaed exceptional rates.

From mid-July to August our line was switched three times. I was originally given a n account # 4jl....Then when we were switched again (because someone was using my answering machine as an authorized voice to switch.) We asked for a securtiy code be put on and they once again gave me an account # this time 4ke*****, I sent in a payment along with a coupon they sent us for a month of free service. In November (21st to be exact) I recieved a letter dating the 7 saying I owed 106.54 for account 50017***, I called to find out what was going on and talked with a nice lady Linda Raymond. She told me there was a mistake and that that was not my account # and I had a credit on my account.

From then I started recieving high toll calls saying they needed my attention. I called because we called out of Country which was suppose to be $.33/min but was being and still being charged $.42. I talked to 4 people on between the 22-25 of november in Finacial, Customer Service and HIgh Toll all told me that my account was 4ke88 and because I kept paying my bill and put in my coupon I was still due a credit. I have names, dates, dept, and ext of all the people from nov to Feb. (22 total) I talked to and how long we talked.

My Phone is now shut off because they said my bill is over $800. and that even though 22 people from 3 different departments all told me that the 4ke account was my account and not the 5001 that That is my account since july that was switched 3 times, I am responsible for this amount and that while it is under investigation I still have to pay this amount PLUS the Money I paid including $230 that I paid on april 3rd that cleared on the 7th has disapeared and even with the documents and confermation numbers I gave them the cany find any of it and so The will not credit anything.

Jennifer
Ocean Springs, Mississippi
U.S.A.