MCI The Neighborhood ripoff they cannot disconnect my service and still be billing me Sunnyvale California
I have had nothing but trouble with this company. I started the service on 7/4 on 7/19 I received a bill for $19.00. I paid that. Three weeks later, I requested my telephone number changed. They gave me a new number and never changed it. The day I requested a change of number, my voice mail stopped working. It told callers that the number was temporarily disconnected if we were not home.
I called them several times and their excuse was they had trouble with the spelling of my city. Keep in mind, that I just got a bill in the mail for $19 and paid it. I called weekly about the voice mail not working. Customer service reps, if that is what you want to call them, were unprofessional, unhelpful and just plain ignorant. I finally received a bill two months later fro almost $200.
I called them immediately and they told me that I had to pay that or my service will be turned off. On 9/23, I requested that service be disconnected. As of this day 10/11/02, service is still on and I am being charged. No one has ever helped me when I called, I just got excuse after excuse.
I am not going to pay for what I did not use and I am taking them to court.
Denise
Sunnyvale, California
2 Updates & Rebuttals
Sharon
North Haledon,New Jersey,
Call your local TV Station
#3Consumer Suggestion
Mon, December 02, 2002
I had a $425 bill from MCI Worldcom, the majority of which was incurred AFTER MY PHONE STOPPED WORKING... after spending about 30 hours on the phone with MCI Worldcom trying to resolve this issue and getting nowhere, I called my local TV News' "Problem Solvers" (I am from the NY area, called FOX5's Problem Solvers).
They had recieved so many complaints about MCI Worldcom that they not only aired a special, but fast-tracked a lot of our problems through MCI Worldcom and got a lot of issues resolved for us without us having to spend hours on the phone. Even after the special was aired and I thought that my problem had been resolved, I recieved a collection notices for about half the original amount.
I called the news reporter again and have not heard from Worldcom in about 6 months. You might get further with that than calling Worldcom. Just a suggestion, as I don't know if your local news stations have that kind of news team, but all of the NY stations do.
Susan
San Diego,California,
Letters and Agencies
#3Consumer Suggestion
Thu, October 24, 2002
The company has nothing to lose if it's in bankruptcy. However, you can contact the 3 credit reporting agencies with what transpired & do an on-line complaint to the FCC. You can go to www.ucan.org and read the steps recommended by this nonprofit that deals primarily in public utility and telecom complaints. You should be able to find links on this consumer site that will provide you with step-by-step procedures.
You may also choose to write both the company and the store or kiosk that you are formally disputing this bill even though you actually have about 30 days to do such; which you stated you have attempted to do.
Another option is to go to the nonprofit site and print out the Consumer Legal Remedy Act Letter (CLRA). Send all written communications by return/receipt certified mail. Please Keep in mind that the store is one early termination fee and the service provided by the company is another separate fee. So, you must consider the contract length you signed.