Complaint Review: Worldcom Wireless

I received a phone call offering a cellular phone plan. At the time it seemed like a good deal and so I agreed to receive the phone in my husbands name.

The told me the phone would arrive soon and I could look over the phone and plan and make my decision. They told me that I had a thrity day trial period.


Once the phone arrived, I inspected the contents and the agreement. The agreement said that usage of the phone meant activation of the account.

I shopped around and found out that this plan was not the best plan that I could get. So I never used the phone. I tried calling the number that they gave me for assistance so that I could see how I needed to return the phone.

Every time I called I got the answering service telling me that 'due to the high call volume they could not answer my call, ... please try your call again later.' This was every time I called no matter whether it was the middle of the day or night.

So I returned the phone and thought that was the end of the situation. Since then I have received two bills that show that no minutes were used. I have sent them a letter detailing the above and asking for them to contact me.

I have not gotten any correspondance concerning my letter, however I received another bill today that includes a third month of billing without usage of any minutes.

Tracie
Shreveport LA

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