Complaint Review: MCi WorldCom

WORLDCOM WIRELESS HAS GIVEN ME EVERYTHING BUT CUSTOMER SERVICE, A WORKING PHONE, AND BILLING STATEMENTS. SIGNING UP WITH THIS COMPANY WAS THE WORST THING I HAVE EVER DONE.

IT HAS BEEN ALMOST A YEAR NOW SINCE I SIGNED UP. WHEN I RESPONSED TO THEIR MAILING I HAD NO IDEA WHAT I WAS IN FOR. MY PHONE TOOK OVER A MONTH TO ACTIVATE. ONCE IT WAS ACTIVATED I NEVER RECIEVED THE VOICE MAIL I WAS PROMISED.

I SPENT HOURS!!! ON THE PHONE WITH CUSTOMER SERVICE TRYING TO RESOLVE THESE PHONE PROBLEMS. I RARLEY EVER GOT SATISFACTION. ONCE MY PHONE WAS UP AND WORKING, IT WORKED A FEW WEEKS AND THEN WAS REASSIGNED TO SOMEONE ELSE IN ANOTHER CALLING AREA. EVERY TIME I TURNED MY PHONE ON IT WOULD ROAM IN MY HOME AREA.

MORE COUNTLESS HOURS ON THE PHONE WAITING FOR HELP. THIS IS JUST THE BEGINNING. THEY SENT ME A NEW PHONE THAT DIDN'T WORK PROPERLY, I GAVE UP & SIGNED UP WITH SPRINT. DURING ALL OF THIS I ARGUED WITH MANAGEMENT AND SERVICE REPS, THAT NEVER CORRECTED MY BILLING, AND INSISTED I COMOPLETE MY YEAR CONTRACT OR BE CHARGED A TERMINATION FEE OF $200.00.

I NEVER HEARD OF SOMETHING SO INSANE, THEY NEVER FULFILLED THEIR CONTRACT TO ME. I DON'T EVEN KNOW WHAT MY BILLS ARE FROM, I RARELY EVER HAD SERVICE.

I WROTE LETTERS AND E-MAILS WITH NO RESPONSE, JUST MORE STATEMENST REFLECTION PREVIOUS MONTHS OF INACCURATE BILLING. SOMETHING NEEDS TO BE DONE ABOUT THIS COMPANY.

I LIKE MANY OTHERS WANT TO KNOW WHAT I AM PAYING FOR!, I REFUSE TO SEND THEM ANOTHER PENNY. I HAVEN'T USED THE PHONE IN MONTHS.

GLENN NIXON
BETHLEHEM, PA