Complaint Review: MCI Worldcom

January 23, 2002

Worldcom Wireless
Lockbox/P.O. Box 5211
NY, NY 10087-5211

Re: Account #1600045192

I have had many problems with both your billing and customer service departments, enough problems that I have had to take time out from my life to write this letter. My bills have never been accurate or received in a timely fashion. I have had more than one payment which has not been credited to my account. I have spent innumerable hours on the phone with various CSR who have not been able to even tell me if a payment posted or not.

The last gentleman I spoke with, Mr. Friedman told me that he would send me copies of invoices which showed that the payments in question were credited. That was in October of 2001. I have not received anything yet. In November, I canceled my account with Worldcom and threw my phone in the trash.

Enclosed is a check for $285.88. This represents payment of my account in full minus 2 payments made by me (my check # 1532 for $25 and # 1571 for $99.17, both of which cleared my bank) which were never credited to my account. Your deposit off this check represents your agreement that my account is paid in full and closed. I will not expect any further correspondence from Worldcom or any firm acting as an agent of Worldcom and will consider any such attempt to further this relationship as consumer harassment.

Sincerely,


Catherine A. Andolena


Cc:

Bernard J. Ebbers Bert C. Roberts John W. Sidgemore
President & CEO Chairman of the Board Vice Chairman of the Board
Worldcom Worldcom Worldcom
500 Clinton Center Drive 2655 Warrenville Rd. 2655 Warrenville Rd.
Clinton, MS 39056 4th Floor 4th Floor
Downers Grove, IL 60515 Downers Grove, IL 60515

Scott D. Sullivan
Chief Financial Officer
500 Clinton Center Drive
Clinton, MS 39056

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