Complaint Review: Worldcom Wireless

I just received a call from MCI, the long distance company, trying to win back my business. I told them the reasons why I dropped MCI. I explained all the hassles with MCI Worldcom Wireless. They said MCI got rid of Worldcom about six months ago and they are completely separated from MCI now. OK, I guess this explains all the messed up billing. Whatever data was transferred during this company split-up is causing endless nightmares for the wireless customers. Stay away from Worldcom Wireless!

I have been investigating this further and have found that this is NOT an imposter company, but a seriously messed up one. It appears they are using seriously flawed data files. They are billing me like I am a delinquent customer when, in fact, I was NEVER a customer. Two years ago, I was ready to make a switch from AT&T Wireless to another provider. I made INQUIRIES with MCI about their service. Somehow, they translated that into full-blown accounts, phone numbers, etc. I don't have phones with them. I never activated cell phone numbers with them. A little more than two years ago I switched from AT&T Wireless to Bellsouth Mobility, now known as Cingular--an EXCELLENT company!!! I am using Nokia phones I bought from Bellsouth Mobility. They even have the words "Bellsouth" on them. These phones are more than two years old now and are definitely not something I purchased from MCI, or Worldcom, or whatever you want to call them. I turned down MCI Worldcom's business more than two years ago and DID NOT sign up with them. I don't owe them anything. I had decided, way back then, that MCI was going to be problematic because they were going through a business merger that was causing major computer problems. Problems too serious at the time for them to ever be considered a viable option for cellular phone service. That entire incident got completely erased from my mind because it was so fleeting and so inconsequential to me. But they are treating passing inquiries like mine as full-blown business. Because their computers, which weren't working, couldn't register the fact that I was NOT a customer!!! So here we are, two years later, and they are trying to invoice non-customers, even people that were only POTENTIAL customers, using data that is outdated by as much as two+ years. Countless customers must have come and gone over that period of time, but even the people who have finished their business with them are still being treated as active customers and/or delinquent customers because MCI is relying on flawed data. I stand by my previous convictions. This company needs to undergo serious federal investigation. Possibly a class action lawsuit. If YOU work for MCI Worldcom, you might want to consider a career change. Go get a job with a company that knows what they are doing. If this turns out to be as serious as I suspect, you might not HAVE a job with them much longer.

FINALLY! I got results. After several futile attempts to get through their customer service line (1-800-254-8991), I finally got someone who provided excellent customer service.

They still need better customer service than this, though. On a previous attempt, I was on hold for TWO HOURS without receiving assistance, and finally had to give up. Today I waited maybe 15 minutes for an answer. Better, but not great either.

I explained my whole story. The accounts are officially closed and the balances are zero. This is not the end of my ordeal, though.

Apparently, December's billing cycle is already being processed, and I am doomed to receive yet another round of invoices. I am going to have to call them again when the bills arrive and get THOSE cancelled as well. AFter that, my nightmare SHOULD BE OVER. Will it be? I'll let you know.

I am feeling a lot better now, but I am not condoning the fact that MCI is playing "catch up" on unresolved business that dates back two years. That is a sloppy, sloppy way to do business.

Be persistent and keep after MCI until they fix your problems to your satisfaction. If not, I already told you how to get satisfaction by reporting them.

Bad business practices do have their consequences. Even though I never had problems or issues with MCI's long distance service on my home phones (non-cellular), I have in the past two days dropped MCI and have gone back to AT&T for long distance. Once bitten, twice shy. I have lost trust and confidence in MCI, possibly forever.

FINALLY! I got results. After several futile attempts to get through their customer service line (1-800-254-8991), I finally got someone who provided excellent customer service.

They still need better customer service than this, though. On a previous attempt, I was on hold for TWO HOURS without receiving assistance, and finally had to give up. Today I waited maybe 15 minutes for an answer. Better, but not great either.

I explained my whole story. The accounts are officially closed and the balances are zero. This is not the end of my ordeal, though.

Apparently, December's billing cycle is already being processed, and I am doomed to receive yet another round of invoices. I am going to have to call them again when the bills arrive and get THOSE cancelled as well. AFter that, my nightmare SHOULD BE OVER. Will it be? I'll let you know.

I am feeling a lot better now, but I am not condoning the fact that MCI is playing "catch up" on unresolved business that dates back two years. That is a sloppy, sloppy way to do business.

Be persistent and keep after MCI until they fix your problems to your satisfaction. If not, I already told you how to get satisfaction by reporting them.

Bad business practices do have their consequences. Even though I never had problems or issues with MCI's long distance service on my home phones (non-cellular), I have in the past two days dropped MCI and have gone back to AT&T for long distance. Once bitten, twice shy. I have lost trust and confidence in MCI, possibly forever.

FINALLY! I got results. After several futile attempts to get through their customer service line (1-800-254-8991), I finally got someone who provided excellent customer service.

They still need better customer service than this, though. On a previous attempt, I was on hold for TWO HOURS without receiving assistance, and finally had to give up. Today I waited maybe 15 minutes for an answer. Better, but not great either.

I explained my whole story. The accounts are officially closed and the balances are zero. This is not the end of my ordeal, though.

Apparently, December's billing cycle is already being processed, and I am doomed to receive yet another round of invoices. I am going to have to call them again when the bills arrive and get THOSE cancelled as well. AFter that, my nightmare SHOULD BE OVER. Will it be? I'll let you know.

I am feeling a lot better now, but I am not condoning the fact that MCI is playing "catch up" on unresolved business that dates back two years. That is a sloppy, sloppy way to do business.

Be persistent and keep after MCI until they fix your problems to your satisfaction. If not, I already told you how to get satisfaction by reporting them.

Bad business practices do have their consequences. Even though I never had problems or issues with MCI's long distance service on my home phones (non-cellular), I have in the past two days dropped MCI and have gone back to AT&T for long distance. Once bitten, twice shy. I have lost trust and confidence in MCI, possibly forever.

FINALLY! I got results. After several futile attempts to get through their customer service line (1-800-254-8991), I finally got someone who provided excellent customer service.

They still need better customer service than this, though. On a previous attempt, I was on hold for TWO HOURS without receiving assistance, and finally had to give up. Today I waited maybe 15 minutes for an answer. Better, but not great either.

I explained my whole story. The accounts are officially closed and the balances are zero. This is not the end of my ordeal, though.

Apparently, December's billing cycle is already being processed, and I am doomed to receive yet another round of invoices. I am going to have to call them again when the bills arrive and get THOSE cancelled as well. AFter that, my nightmare SHOULD BE OVER. Will it be? I'll let you know.

I am feeling a lot better now, but I am not condoning the fact that MCI is playing "catch up" on unresolved business that dates back two years. That is a sloppy, sloppy way to do business.

Be persistent and keep after MCI until they fix your problems to your satisfaction. If not, I already told you how to get satisfaction by reporting them.

Bad business practices do have their consequences. Even though I never had problems or issues with MCI's long distance service on my home phones (non-cellular), I have in the past two days dropped MCI and have gone back to AT&T for long distance. Once bitten, twice shy. I have lost trust and confidence in MCI, possibly forever.

Can you believe that MCI Worldcom has mailed me completely unique invoices on three consecutive days? I received the first invoices on December 7, 2001. It didn't end there. I got more invoices on December 8 and again on December 9. Will this nightmare ever end?

I am becoming more and more determined to put and end to this-- and to help all the other consumers that are experiencing the same frustrations. It is time to wage a legal war.

I am going to submit updated/revised information on my experiences with MCI Worldcom to the FCC and the Attorney General. Meanwhile, I suggest that all of you that are having problems with MCI Worldcom Wireless should file an online report with the FCC. The more they hear from angry consumers, the more likely they will start going after this company to explain themselves and make things right with all of us. Go to this internet link at the FCC and complete the form there. Do it now.

http://gullfoss2.fcc.gov/cib/fcc475.cfm

Complaining at The Rip-Off report might make us feel temporarily vindicated, but if you want real justice, you need to get people who have the power to do so working for you. Start with the FCC.

They filed the following rebuttal to the above Rip-Off Report:

Their email: Penshot1@aol.com
Their name: Mike

Their relationship to the company: Advocate

Rebuttal:
TO set the record Straight. MCI Worldcom and Worldcom Wireless are both children companys of MCI. MCI worldcom deals with Internet and Business services while Worldcom Wireless deals with Cellular.

Some people might ask how i know this and that is because i work for Worldcom Wireless..So have a good day!

EDitor's Comment to the above REBUTTAL:
So? What's your point? They're all related.
Remember. The apple doesn't fall too far from the tree.