Complaint Review: MCI WorldCom Wireless

WorldCom Wireless has a horrible customer service and billing department. My problems all began when the cell phone I purchased had been lost. Immediately I contacted the Customer Service Dept., and I actually had spoken with them. However, what transpired from there is truly a nightmare. The customer service rep informed me that the account would be closed in January of this year.(I have her name) However, I continued to get billings and of todate received a letter from there Collections Agency. I have been on the phone once a month between the Customer Service Department and the Collections Dept trying to get this $%^& cleared up. Each time I'm on the phone one department refers me to the other.

Today, I was fed up, and informed all parties that there is a serious lack of communication between all departments. I was also quick to inform them that if my little $35.00 bill ends up on my credit report, I will sue them for a lot more. I have documented every conversation with all parties since this *@#$%^() began in January.

In fact they owe me $45.00 for a bill that I paid to keep them off my back. I really hope that the new CEO of WorldCom submits a Chapter 11 restructure plan that elminates this serious lack of communication within his co. Fraudulently reporting uncollected debt to the SECC will also get you in a serious jam, WorldCom.

Sammy
Colorado Springs, Colorado