Complaint Review: McLand Marketing Group Associates of Card Services International

On 01/24/02 I received a phone call from Marion Peeks, a representive of McLand Marketing Group. Mr. Peeks informed me that I had been approved to receive an unsecured Visa with a 2500.00 limit and a unsecured Mastercard with a 2500.00. Mr. Peeks informed me that he would be my representive for the next six months and if I had a problem and could not pay my monthly payment for that particular month, I was to call him and make arrangements. What was different about this guy was he allowed me to think about excepting the offer.

Mr. Peeks said that he would call me back the next day. I really did not feel any pressure at all. ( The guy was smooth). Sure enough the next day Mr. Peeks calls and I excepted the offer. I was told that a processing fee of 169.00 would be debited from my savings account. The debits were split into two payments. I was told that within 14 to 30 business days after the last payment had been debited I would receive my Visa and Mastercard.


I was given a customer service number (1-678-495-2311) this number is not even toll free. I was giving a reference number and a contract number to use when calling for assistance. After all of this helpful information was given to me, I was told that a verifier would call and verify all of the information that I had given and all of the information that Mr. Peeks had given me. 10 minutes later a woman name Wanda Smith called and introduced herself as the verifier for Card Services International. The information was verified and I began to anxiously wait for my credit cards. Needless to say, I'm still waiting. I called the customer service number and got the classic "All of our representives are busy assisting other customers" speech. I was told to leave a message and a representive would return my call within 24 business hours.

I found out that their concept of 24 business hours is based on snail time. In our time I received a call back from customer service 188 business hours later. I knew that I had been had when the following conversation took place. I told the customer service rep that that I had been waiting on my "package" and that 14 to 30 business days had come and gone. The young lady said "Yes, and what do you want me to do about it"? I asked to speak to the famous Marion Peeks or Wanda Smith.

I was told that no such persons worked there. I gave this person the contract number and she informed me that someone from the shipping department would be contacting me later in the day. 77 hours later a message was left on my voice mail stating that the "package" was scheduled for shipping and to follow the instructions once I received the "package". No shipping date was given. I was told that when the "package" came I would need to fill out another form and submit it, in order to get the credit cards. I will write this off as a lesson learned. As of 04/02/02 I'm still waiting on the "package". I'm 43 years old and I have never been taken in on any scheme before. I guess you are never too old to get your head bumped. If I get this famous package I will definitely update this information.

Stephanie
Independence, Missouri