MDG Canada Incompetent Fools Ripoff Oakville Ontario
I tried to purchase a pc from MDG Canada and thats where my nightmare began. I first spoke to a sales rep but she was too incompetant to help me pick a pc that I wanted. She didn't know anything about computers so she transfered me to a so called specialise. It took three days for him to call me back. I was glad to speak to him and picked out a Vision system with a free webcam, free printer, Free MP3 player, free upgrade of hard drive sata 250gig, free memory upgrade 1024mb and a free upgrade of a 19in lcd monitor. I said "Wow! All this free stuff and just for $2100. Where do I sign?" ( By the way, the last comment was sarcasum and a bit of humor.)
Rod the famous sales rep faxed me a quotation, a purchasing contract and a promissory note. The contract was not readable because of the fine print so I called him back for him to email me the documents. He said " No problem Claude, I will do that before I go out drinking tonight." I chuckled and said "No problem, just as long as you do it."
A week passed and still no email. I figured that he went on a drinking binge and called back to speak to another rep and I was refused to deal with another rep without speaking a manager. I said fine and he was to call me back. Another week passed and the incompetance continued.
I called back and told my sad story to another specialist sales rep and he took my account. What was funny here was that he wasn't a manager and that he faxed me the stuff and it was readable.
Mitch helped me out in a snap, except that when I faxed him the documents (which I signed) he didn't process the order like he confirmed. The payment wasn't put through till one week later. I had to refaxed everything to the finance manager, Omar. They put the payment through right away and asked me to email him the confirmation and that he would ship the pc out the same day. I was to have it at the end of the week.
The end of the week passed and still no computer. Now they have my money and I still don't have a pc. I have called atleast 20 times in the pass 2 weeks to speak to a manager and they never are there and never call back.
If you look up MDG on the net you will not find any phone numbers for their head office and if you want to speak to customer services, be ready to want at least 1 hour to 1 1/2 hours. Don't even try to speak to a manager because you waste your time like I did.
Claude
mirabel, Quebec
Canada
6 Updates & Rebuttals
Davids
Mississauga,Ontario,
Canada
Fran the Quality System Supervisor does not exist
#7Consumer Comment
Sun, July 29, 2007
Fran McLoughlin does not exist, and the person paid by MDG to create him must be "Loughlin".
I emailed him with no replies, as did many others.
Davids
Mississauga,Ontario,
Canada
Fran the Quality System Supervisor does not exist
#7Consumer Comment
Sun, July 29, 2007
Fran McLoughlin does not exist, and the person paid by MDG to create him must be "Loughlin".
I emailed him with no replies, as did many others.
Davids
Mississauga,Ontario,
Canada
Fran the Quality System Supervisor does not exist
#7Consumer Comment
Sun, July 29, 2007
Fran McLoughlin does not exist, and the person paid by MDG to create him must be "Loughlin".
I emailed him with no replies, as did many others.
Davids
Mississauga,Ontario,
Canada
Bogus Quality Control Manager
#7Consumer Comment
Sun, July 29, 2007
Fran McLoughlin does not exist, and the person who attempted to create him must be "Loughlin".
I emailed him with no replies, as did many others.
Fran
Oakville,Ontario,
Canada
Quality Systems - Supervisor committed to Customer Satisfaction
#7UPDATE Employee
Fri, October 07, 2005
MDG Computers Canada Inc. is concerned that issues raised by the complainant on publicly available complaints websites may not have been addressed satisfactorily by the company.
We would like the complainant to respond to us stating what the issues were or still may be. MDG is committed to Customer Satisfaction and we aim to resolve all customer support, care and technical issues within our control.
Please email me at - fran@mdg.ca
Or Mail us at:
MDG Computers Canada Inc
2940 Bristol Circle
Oakville, Ontario
L6H 6G4
with details of the issue and how we can get in touch with you to resolve your issues.
Fran
Quality Systems - Supervisor
MDG Computers Canada Inc
Claude
mirabel,Quebec,
Canada
MDG Cnada Incompetent Fools
#7Author of original report
Wed, September 21, 2005
After reading over my comments, I noticed that you really can't see the frustrations that they are putting me through. To emphasis, I will put some dates and other comments to get a better feel on this complaint.
August 8th 2005, I made the first contact with incompetent sales rep. It took three day for Rod to call me back. Now we are the 11th of August and I make the selection of the pc that I want. I didn't receive the quotation, promissory and purchasing contract by email, so I called back on the 17th of August. I demanded to change sales rep and was refused to do so without speaking to the manager. The manager was to call me back and another week passed without hearing from him.
I called back on the 23rd of August to get the so call manager Dan and still was unable to reach him. I called on the 1st of September and acted like it was my first time that I was calling. This is where Mitch comes in. I place the same order with Mitch and get everything faxed to me and all was readable. I signed it and faxed it back to him right away. It took 14 hours for the fax to get through to them because of the busy signal.
I called back the 4th of September to confirm that they had received the fax, even though I had the confirmation in hand and to see if the order had been put through. Mitch confirmed to me that all was good and that the payment was to be put through the 8th and I was to receive my pc the on the 13th of September
On the 13th, I contacted Stephanie, from customer services, to confirm that I was to receive the pc that day and I was notified that the order wasn't put through. I told her that it was ridiculous and that it had been confirmed by Mitch. She transferred me to Omar from finance and he told me that they received my order but that one of the pages was unreadable. I had to refax that page and he put the payment through right away. I was told to email him the confirmation the next day and that the order would be shipped that day.
On the 14th, I sent Omar the confirmation that the payment had gone through and he said that it was the next day delivery. I gave them till the 16th before calling them back to see where my pc was and Stephanie from customer service told me that it was shipped out the 16th. I waited again till the 19th before calling them back and then Stephanie transferred me to her manager Fabio. He told me that my pc wasn't shipped for some reason and that he is confirming me that he will handle the matter himself and that my pc will arrive 20th. The 20th comes and goes and still no pc.
Here we are the 21st, no pc yet and again a whole bunch of promises broken by MDG. I paid $99 for the next day delivery and made a $2100 order for a pc and MDG can not deliver. What a bunch of incompetent fools. I tried to get names of managers to complain to but no one knows any names there. Stephanie doesn't even know her own bosses name. I've called asking for the name of the president of MDG and no one knows. This is why I have posted this long and heart braking complaint on RIP-OFF, for all consumers to read and to think twice before dealing with MDG Canada.
They owe me and my family an apology for the wasted our time waiting for broken promises, a re-imbursement of the $99 for the shipping and some kind of compensation for the heart ache.