Complaint Review: Meaningful Beauty by Cindy Crawford

Overcharging, Not Providing Refunds, Terrible Product and Customer Service Irvine California

Cindy Crawford Meaningful beauty, offer skin care products. I ordered some for my birthday of SEPTEMBER 2014, When I received the product it was HORRIBLE, I actually got horrible allergies and I called to CANCEL MY ENTIRE ACCOUNT. I TOLD THEM THE PRODUCTS WERE HORRIBLE AND I COULD NOT AND WOULD NOT USE THEM. They never refunded me the products even though they were in guarantee.  I decided to not pursue it then just because I felt I did use them and my skin was the problem. I called in November to make sure they had me off they billing cycle because I had read HUNDREDS of complaints about them, I told them to make sure my account was cancelled. I called them from south america because I was there for personal reasons.  In May 2015 THEY CHARGED ME AGAIN $55 and I called FURIOUS demanding a refund because I had already cancelled the product in November 2014.  They apologized and said they would cancel the account, and REFUND ME MY MONEY. They never did this. June 15 THEY CHARGE ME AGAIN, this time I am more than furious and I call to complain and DEMAND A REFUND because they had charged my account with is a debit card I use for small things, when they charged me they left me account at an outstanding balance of $1.26 and I am very worried I will be charged overdraft for the small online payments I make.  WHEN I CALLED THEM AGAIN IN JUNE (TODAY) they had me on hold for 28 minutes, I spoke to TWO different supervisors, their staff was slow and another guy was plain RUDE.  I was PROMISED TO BE REFUNDED MY $109 DOLLARS FOR BOTH OF THE CHARGES THAT WERE NOT AUTHORIZED BY ME.  This is the email I have sent them:

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Horrible your customer service, is horrible because I have called twice to cancel my memebership, subscription EVERYTHING and I was charged again on MAy 15, 2015 after calling Nov,Dec 2014 to say I DID NOT LIKE THE PRODUCTS AT ALL.  I have not received ANY TYPE OF REFUND WHATSOEVER