Complaint Review: Meathead Movers

On or about the end of April, the management of Vine by Vintage Apartments complex located at 401 W. Pine Avenue, Lompoc, CA 93436 notified us that they were remodeling all apartments and we needed to move from our to a temporary Apt in the same complex while the remodeling was occurring.  They said they would pay for the movers (MeatHead Movers) located at 3600 South Higuera, San Luis Obispo, CA 93401 (866)The-MEAT to move all our furniture to include our 49" LG Television which was purchased on September 2, 2017 for the price of $485.99 with tax on May 2, 2018.  It should be noted that the apartment complex scheduled the move on a date I had to take my critical ill mother to dialysis.  The apartment complex told us they would ensure everything was taken care of as we had to be moved that day.
 
Upon our return, we immediately saw that the moving company had broken our 49" LG television because the screen of the television was now cracked in multiple places.  We immediately contacted the Management of Vine Apartments who came right away apologized and took pictures. 
 
It should be clearly noted that this television was in good working order with no cracks prior to the MeatHead Movers moving it.  The Management from the Vine Complex contacted the MeatHead movers who also came and took pictures.  The MeatHead Movers apologized to us in front of the Vine Complex management for the damage to our television.   The landlord and MeatHead Movers told us to submit a claim which is (LC-922077) which I did shortly after (Appx. May 7, 2018) the discovery  It was given to the Vine Management who said they would send to the MeatHead Moving Company as I had no fax machine. 
 
I consistently contacted the Management from Vine Apartment Complex because we had not heard anything.  Time lapsed because while I was dealing with this I was also dealing with the recent passing of my sister May 21, 2018, and my l mother who passed July 23, 2018.  This has placed me in makor depression as we had no television to watch at our low moments of depression
 
Management from Vine Apartments  gave me the information to contact MeatHead Movers. I spoke to several people to include Allison Montes, Quality Assurance Manager who wrote a letter apologizing for the damages that occurred on our move.   She had verbally told me they did not get the initial claim and asked us to send it again, which I did on or about July 14, 2018.
 
After my mother passed I and my sistert, contacted the apartment complex and MeatHead Movers because they had not replaced our television and we still had no television to watch.  We spoke to Ms. Montes who asked us to send her pictures of the front an back of the television, which we did.
 
On or about August 6, 2018, I received a letter dated July 28, 2018, stating MeatHead Movers had completed their investigation and basically said they did not cause the damage.  I have several witnesses to include my wife, Juanita F, her brother Raymond S and my sister who saw the television was not broke the day before the MeatHead movers moved the television because they assisted us with packaging items in boxes for the movers to move. 
 
I am sure if the television was broken the movers would have pointed it out to us or the management to avoid liability.  We are requesting full payment of $485.99 for the cost of the television that was damaged by MeatHead Movers