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Medi Help 24 House doctors services ripoff the sick La Jolla California
My name is Treva
> I was recently in the San Diego area for Valentines Day celebrating my 8th year wedding anniversary. We chose to stay at the Harbor Marriott, and really enjoyed our time, however my husband developed a stye on his right eye that became very irritating and very uncomfortable.
I called down to the front desk, and asked if they could refer me to the closet local hospital. I was told that the Hotel was in association with a doctor that could come to us, instead of us going to the local hospital.
They preceded to give me the number in which I called. I spoke to a woman named Julie, initially she was very nice, I had many concerns and questions, regarding payment and asked if this would be covered by my
insurance company. Julie was very reassuring, somewhat like a sales person insisting that my insurance company (Aetna) would be billed and stating that if anything I would probably have to pay a small co-pay. I said okay to service, Julie let me know that the doctor would be out to see us in about 45 minutes.
The doctor came out, was nice, assisted my husband, copied down, my insurance card number as well as my bank card information, for a POSSIBLE co-pay that might be deemed. We checked out of the hotel on Monday, February 16, and on the 17 of February there was a $300 debit form my account.
I called immediately, Julie, again answered the phone, but this time was fair less nice, and told me that there was a problem with my insurance. I preceded to called my insurance company and asked them to process the
claim immediately, because Julie said that the only way she would return the deduction amount back to my account. I did exactly that, and spoke to Aetna and the money was credited back within about 5 days.
So today is the 17th of March, and when I went on my on-line banking account, AGAIN the Medihelp group, debited my account again for $300 dollars. I immediately called, and Julie again answered the phone, only this time
she was extremely nasty, and said that I would have to call back in 15 minutes. When I did, questioning why was my account debited she screamed, "Because your insurance didn't pay!" I asked her if she could fax me the
claim so that I could check with the insurance company myself, she gave me a big problem in regards to that. She told me that it was my problem and that I needed to call my insurance company and basically do her job! I did, and I spoke to a Aetna representative named Ingrid. She found the claim and told me that, the claim had been paid, ad that my portion of the service was $27.00 and a few cents. She said that she could call the
Medihelp company and see what they would do to help resolve this, so I volunteered to conference call, so that I could be on the line also. When I called, she immediately recognized my voice, saying that she was busy and on another line. I let her know that an Aetna rep. was on the line and asked to speak with her. She placed us on hold, then came back, and Ingrid introduced herself stating that she was a Aetna representative
in regards to the claim in question. Ingrid explained again that claim had been paid and sent out on March 10, 2004. She also detailed that my portion of the service was around $28.00. Julie was very, very rude, stating that she was not going to debit my card back, until they received payment from Aetna, no matter what she
explained!
In saying all of this, how many people does the Medihelp Group, lure into using their service, while people are in despair, and proceed to treated them with such disregard, once they have access to their banking information. This whole process has been a nightmare, simply because of the poor quality of service that I was given, in association with the Marriott hotel. I would strongly suggest that you evaluate the services that you refer to guest of the Marriott. It simply makes the Marriott look very badly in association with this company. I fully intend to urge all of my corporate associates to consider other hotel accommodations, rather than the Marriott because of this very reason when traveling to the San Diego area. I also am sure that this is not the first time that Medihelp, debits clients cards without recourse. Julie could have made this situation so much easier, if she had of simply taken the time and called my insurance company, and attempted to provide the same type of service that she gave me prior to getting access to my banking info but I'm sure that was not her intention at all.
I would suspect by her treatment that this type of behavior is done very frequently to many, many guest of the Marriott. I hope that this will be investigated further, I would hate to see people being taken advantage of, simply because they needed to see a doctor. The Medihelp Services is a direct contradiction of the type of quality customer service that the Marriott is known for providing.
Treva
Sherman Oaks, California
U.S.A.
3 Updates & Rebuttals
Peter
SAN DIEGO,California,
U.S.A.
DEAR JANIE
#4UPDATE Employee
Sat, March 01, 2008
YOU DO NOT HAVE CLUE WHAT HIPPA ALLOWS AND PROHIBITS
Jannie
Gastonia,North Carolina,
U.S.A.
wow!!
#4Consumer Comment
Thu, March 15, 2007
Wow,can you say lawsuit!I can not believe a representative of this company put your personal bussiness on the interenet!You can say whtever you want and they could have responded with a generiuc answer but because of HIPPA they CAN NOT state the things they did.I wouldnt want to deal with this company either.I hope you do something about this situation treva.
Peter
SAN DIEGO,California,
U.S.A.
get a life
#4UPDATE Employee
Sun, October 15, 2006
Medihelp 24 provides medical services to San Diego visitors since 1992.
Treva's report exhibits lack of understanding how the service operates.
I would like to stress that most professionals are paid at the time of service.
Treva's husband was seen and treated on February 15, 2004. At that time treating physician took husband's health insurance informations as well as credit card information (for copays, deductibles or FOR NONPAYMENT of the insurance claim in 4 WEEKS).
Of course we have to verify validity of the health insurance and ability of the client to pay the claim.
In simple terms:If INSURANCE DOES NOT PAY IN 4 WEEKS, Treva pays, which she did on March 14, 2004, 4 weeks later after the day of service.
Instead of being mad at her insurance company for nonpyament of her claim, Treva was mad at us. Julie is a nice girl, but if somebody is rude at her, she can be rude as well.
Dear Treva it is YOUR HEALTH INSURANCE, you deal with them.
In saying all of this MEDIHELP 24 is not "luring" anybody to do anything. We continue to serve Marriott Hotel guests and we are proud of it.
Terms of service are clearly explained to every sick guest.
Happy end of story: Treva's insurance finally paid the claim on March 15, 2004 and we happily credited her debit card.
Our biggest desire and hope is that people like Treva will never ask for our services.