Mediacom cable Every employee I com in contact with. Columbus Georgia Nationwide
I mailed a $ 62.00 money order to this company on Nov 5 2014 for my cable and internet services but they are telling me they didn't recieve my payment in my payment is due Nov 14 2015 which is my cutoff date I don'tknow what's going on here I lnow for sure I mailied my payment off.
1 Updates & Rebuttals
Mediacom Support
Middletown,New York,
Reply
#2UPDATE Employee ..inside information
Mon, February 02, 2015
Hey dee boy,
I'm sorry to hear about the billing issue you're encountering. We definitely want to work with you towards a resolution. I know when mailing a payment it may take a few days to hit the account as the office has to wait to receive it and have the payment processed. Feel free to send us an email at socialmediateam@mediacomcc.com so we can further investigate this for you. When sending us an email be sure to include your account information along with a brief description of the issue you're encountering. You can also contact us on our support forums mediacomcable.com/CustomerSupport. We hope to assist you int he near future!
Thanks,
Mediacom Social Media Team