Complaint Review: Mediacom

   I originally had a 2 yr contract for bundled services with Mediacom started in 11/09. Early in 11/11, I called the Mediacom office at 1619 Nantahala to find out the exact date my contract would end as I wanted to explore other providers of bundled services, I was not happy with Mediacom.
   I was told my Mediacom contract would end on 11/16 and not to do anything prior to that date. So, I went to the Nantahala office on 11/17 to put my service on a month-to-month basis until I decided what I was going to do. The clerk on duty checked my file and said my new service fee would be approx. $144.00 per month, I agreed and left.

   I decided on Jan.30th to go with Att U-verse and called Mediacom and cancelled my service on that date. On Feb 1, I went to the Nantahala office and returned all Mediacom equipment. At that time the clerk said there would be a termination fee, I told her I didn't think that was the case as I didn't have a contract. When I received a bill dated 6 Feb for $96.74, I paid it thinking this was my final bill. A few days later,I received another bill dated 15 Feb for $158.67. This included the $96.74 I had paid previously, a credit for $140.14 for service from 15 Feb to 15 Mar (I cancelled service on Jan 30th) and a termination fee of $210.00 leaving a balance of $61.93. To avoid having some jerk Mediacom ruin my excellent credit rating, I paid paid it. 

   At this point, my daughter wanted to help resolve this and get some of my money back. She called the Customer Support number, and after getting nowhere with the person who answered, she asked for a supervisor. A man named Jeremy came on the line. He was absolutely certain that I had renewed contract on the phone. Ridiculous!! I called to get the ending date and purposely went in the day after it ended to execute the month-to-month servicce. When my daughter asked Jeremy to play the "recorded" phone call, he refused, when she asked who above him she could talk to, he again refused, he also refused to give her any names or numbers she could go to for additional help. He basically said "it's my way or the highway". Jeremy was not only extremely rude and frustrating and offered no help or avenues to find any.
   This type of treatment has no place in the "service community". I am an 80 year old widower and this kind of looks like elder abuse.

   I did have a phone call a few days after my original complaint from some lady at Mediacom stating that "they" had reviewed my recorded phone call, and I definitely did NOT renew my contract. She also said the "supervisor" would be dealt with and apologised for the rude behavior of Jeremy. She said she would contact the folowinf Monday (3/26) to discuss my refund. On 3/26, another rep. called saying the original lady had some emergency come up and would call the next day. But, no calls.