Complaint Review: Media Mougul Me

I signed up for the Media Mogul Me's 7 day trial period on October 29, 2008. I called on 11/03/08 and spoke with an Abigal Curtis (#9334) and cancelled my trial membership, which she confirmed with Confirmation number 236615. Two days later there was a charge on my bank account for 51.40 MediaMogulme.com.

I call back and AGAIN speak with Abigal, who states that the trial was never cancelled, and that the confirmation number I was provided two days previously was not for this trial but for something else that I had not signed up for. Abigal implied that I had not actually called on the third, and I asked to speak with a supervisor.

I spent a hour on the phone arguing with this company before they cancelled the correct membership and said that they would issue a refund once I faxed a copy of my bank statement (apparently the charge should have only been for 29.95, not the 51.40 that I was actually charged. Ergo, I must be lying to the agents on the phone).

Finally I was provided with the refund confirmation number of RMN270202 and told that I would receive a refund credited to my account within 10-14 days. Today was the 14th day...I called and requested a status of my refund. I spoke with Xander who stated that he would send a note to corporate and that I could call back in 5-7 days.

I don't know what this company is doing...they charged me an oddball amount erroneously, I have followed all of their steps to get a refund and I still am out the 51 dollars. AND everytime I call they keep treating me like I'm a liar and a scam artist despite the fact that I have faxed them the documentation from my statement that shows "Medialmougulme.com 3%debit for Checkcard***********" as a line item next to a 51.40 debit from my account.

Anytime I ask to speak with a supervisor I get the runaround from the agent stating that they are trained to assist me, and yet they are rude and the limit of what they can do is to "send a note to corporate"

I've gone ahead and started a dispute process with my bank to get my money back. This has just been a tedious and anger inducing process. I just hope with the holidays coming that I can get my money back.

Sgolladay
Tucson, Arizona
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.