Medlaserdepot Sent them a weak laser to repair. Received a broken laser back. Jupiter Florida
I dealt this this company a little over a year ago but just found these posts so I thought I would add my own experience with them.
I had a laser that was several years old and was operating normally except that it had begun to lose power. I spoke with Medlaserdepot and they suggested a few things that would likely cause this and which could be repaired for what I considered a reasonable amount. I had the laser professionally packed and shipped to them.
It took a few weeks and numerous phone calls, many of which never received a response, but I finally recieved the laser back. The first thing I noticed was how poorly it was packed. The laser weighs over 40 pounds and they used crumpled paper as packing which did little to stop it from shifting around inside the box. Maybe some damage may have occured due to this poor packing which caused the rest of the problems. I don't know, but teh unit was never the same.
When I powered it up, it returned an error code and would not fire. I called them and they suggested some maneuvers but nothing worked. So, I repacked it (again, professionally on my part) and sent it back. When it came back the next time, they had packed it better (perhaps because I had complained about their first shipment). However, now the laser would boot up and seem fine for a few seconds but then the display screen would become erratic. They were unable to suggest any solution over the phone and said to send it back, which I did.
When the unit came back for their 3rd attempt to "fix it", it was now completely unusable. It booted up into chaos. The display randomly cycled through various screens intermingled with gibberish weird lines. Relays were clicking off and on rapidly and randomly on their own. The firing buzzer activated spontenously suggesting that the laser power may have been randomly activated.
I shut it down and immediately and called them again. They had no answer to the problem. They had shipped it back at their cost up until now but if I wanted them to try again it would be at my cost. They had no solution to the fact that the unit become progressively more dysfunctional every time I sent it for them to fix. I paid this company over $2,000 to take my low power but working laser into a doorstop.