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Medright, Inc. Fraudulent advertising, non professional behavior, refusal of tuition reimbursemt, unwilling to communicate regarding situation Madison Heights, Michigan
I began the Phlebotomy program at Medright, Inc. in 2010. I chose Medright, Inc. by researching their website and then their student handbook. This information stated they would provide more than adequate training on "the most up to date equipment as they begin drawing on simulated patients. These vinyl hands and arms have the look and feel of real skin, they even have the appearnance of bleeding. Once the student becomes comfortable with the technique of drawing using both winged infusion set and evacuate tube system they begin drawing blood on actual people" (verbatim from their website).
In the student hand book it also states that the equipment Medright, Inc. will provide includes venipuncture hands and venipuncture arms, blood pressure cuffs, stethoscopes, centrifuges, and blood glucose monitors and strips, not to mention they said we would demonstrate on mannequins for both veripuncture and arterial puncture.
Well, there was no such equipment in any way, shape, or form provided to us and no evidence that such equpment even existed on the premises. We had a total of 12 attempted blood draws and they were only performed on each other.
Many of the students had no medical background at all and depended upon the promised time and equipment in order to become competent and comfortable before they moved on to actual people. They were not given that opportunity, which resulted in less than 50 % of the class passing during this particular 10 week program. The previous 10 week program had a less than 50 % passing rate as well. At this time I can only assume it was for the same reason.
After only 12 total attempted blood draws our final practical exam consisted of our names being randomly pulled out and matched up for the venipuncture. (We were told MANY times that the only way to become profiencent in phlebotomy is to PRACTICE.) Well, with only 12 practices on each other, for the final practical exam students were required to successfully get blood (given only 2 attempts) or they completely fail the entire program regardless of their academic excellence and professionalism.
I am a medical professional; a registered cardiovascular technologist and have been in numerous other medical programs in my life. Never has my ability to pass or fail been determined by luck or chance and not by my effort and commitment towards excellence.
This organization (Medright, Inc.) also belongs to Michigan Works, Work Skills Corporation and Michigan Rehabiliation Services. Those organizations, as I understand it, send peole to these programs offered by Medright, pay for their training, and assume that they are receiving an education that will assist them in getting employment. Well, tax dollars are being used to support a program where 1 out of every 2 students are set up to fail. I believe this requires investigation as well.
During an attempted blood draw on my hand, a student entered my hand with the needle at an inappropriate angle and hit a tendon/bone causing excruciating pain. Dismissing my verbal complaints that it was really hurting me, the instuctor allowed the student to continue with the procedure. My hand was throbbing and began to swell.
At this same time the instructor began screaming at the class to put back 7 needles that she claimed were mising. As we were standing there, having difficulty believling how she was behaving, she proceeded to, fueled by extreme anger, threaten us with calling the police and having us all searched. She continued on in this manner claiming if we refused to be searched we would be terminated. We stood in horror, with no one coming forward with the alleged missing needles. Finally, in frustraion she ordered us back to the classroom. The "missing" needles were never mentioned again.
At the end of class, I approached the instuctor and asked for an incident report form to fill out for my hand. She refused to give me one saying "just go home and put a warm compress on it and 'll catch up with you later." Which she never did.
I never returned to the program due to the fact that this instuctor's behavior was not just unaceptable but unfathomable and beyond my ability to overlook without some type of resolution.
I emailed the director the very next day to request a meeting with her and the instructor to discuss this inciddent. She refused the meeting, told me to fax her a written complaint and she would use that as the incident report (because they didn't have an official form) and supposedly investigate.
I submitted the written complaint via email and fax and following several emails between myself and Mrs. Lucas (which I have copies of) I realized that this complaint was not only being dismissed as insignificant, but that I would not be allowed to appeal to the board of directors( this named instructor who was involved in the incident is on the board of directors) and the outcome would be less than satisfactory. I was at that time, requesting a refund of my tuition.
I have tried to follow proper protocol and address my concerns to the president/director Mrs. Lucas personally, but now it is apparent that she is unwilling to continue negotiations.
Complaints have also been file with the Federal Trade Commission, the Michigan Proprietary School Board and their accredidation board (NAACLS).
4 Updates & Rebuttals
Eve Dallas
Clinton Township,Michigan,
USA
Medright is Medwrong!
#5Author of original report
Thu, February 16, 2012
Due to the investigation of the agencies that complaints were sent to regarding Medright, Inc. they have since changed there website and Student Handbook not to include the use of artificial hands and arms due to the fact that they were NOT offered for use to the students and was misleading to say the least. Why would they do that if not advised to do so?
These were not libelous nor slanderous accusations by a single disgruntled student. The complaints were filed on behalf of MANY students who collectively presented evidence to confirm the allegations and it resulted in Medright, Inc. changing their advertising and handbook.
To clarify the supposed financial award, it was simply that a tuition amount that was returned to a student by their credit card company, was awarded back to Medright, Inc. due to the fact that a contract was signed and the judge upheld the contract.
It was decided in small claims court and it was not the venue where the judge would consider any false advertising claim. The fact is Medright, Inc. sued said student for $3,000.00 and was only awarded the tuition amount returned. The rest was dismissed! If these were indeed slanderous or libelous why was the addtional amount dismissed?
That contract situation is part of the problem. Once 3 days have passed after the contract is signed you cannot and will not get your money back.
As stated in previous complaints 3 days does NOT give the student a chance to understand what they have gotten into at which time they are left no recourse.
I would STILL strongly advise ANY potential student to ask questions and get a copy of the Student Handbook PRIOR to paying their tuition. The website STILL states that students will do their
internship at Medright, Inc.'s contracted facilities, however, the FACT once again, is that only the top 5 students in the class will be sent to a "contracted facility" and the rest of them will have to bring in their own family or friends to the Medright, Inc. lab room to complete the required successful 100 blood draws.(It is very difficult to arrange for that many people that you will need to allow you to "practice" drawing their blood) Please get this confirmed BEFORE you commit to the program.
Medright, Inc. has remained under the radar for many years and are VERY good at presenting the facade of a quality program. It is imperative that you investigate. Go to the school when one of the classes are in progress and catch some of the students on their way out and ask what they feel about the program. They will share with you the actual details and their experiences. Do not just ask for references from the school.
I can not stress enough that IF you choose Medright, Inc. for their Phlebotomy program that you make absolutely sure that you know what you are getting into.
Medright, Inc.
Madison Heights,Michigan,
United States of America
Official Medright Response to Complaint
#5REBUTTAL Owner of company
Wed, February 15, 2012
Several very serious false and libelous allegations were made by a disgruntled student which prompted a very thorough investigation of Medright, Inc.s policies and procedures. This investigation by the Attorney Generals Office, Michigan Proprietary Schools, our accrediting agency, NAACLS and Michigans Department of Environmental Waste was a lengthy process and the complaints against Medright were ultimately found to have no merit and were dismissed as unfounded. Once these false and libelous complaints against Medright were dismissed, legal action was taken against this individual with a monetary judgment in Medrights favor as the outcome.
Medright continues to produce highly desirable and skilled graduates that are well prepared for their careers in the healthcare industry, as evident by our reputation with the leading hospitals and medical facilities in the metro area.
Medright, Inc.s programs are designed to prepare students for responsibilities that come with being an integral part of the healthcare team. Our dedicated staff provides the tools and guidance to committed individuals with a desire to be the best possible clinicians. Through experience, it has shown that Medright, Inc. programs are challenging and appropriate and meet the students needs for skills necessary for employment.
For more information on Medright, please feel free to visit us on the web at www.medright.org
Eve Dallas
Clinton Township,Michigan,
USA
Ridiculous Response to allegations
#5Author of original report
Sat, February 26, 2011
Well, Medright, Inc. is continuing to show a complete lack of integrity and character in their response to the investigation by the Michigan Proprietary School Board.
The program director, Mrs Lucas actually sent a picture of herself sitting in a classroom, at a table with an array of artificial hands and arms spread out in front of her. I guess that was her way of addressing the false advertising complaints that we, as students, never saw, or were ever given the opportunity or the choice to use any of this equipment.
It is even more appalling to think that this equipment may have been available and she did not feel the need to offer them to us according to her promised website and hand book statements.
Instead she chose to limit our practical training to drawing blood only on each other, while claiming she had the appropriate equipment available.
I know the school is having a problem getting internship sites available for the 100 venipunctures that the students need to do before they can get accredited. These students are liabilities to these facilities and more and more they are not allowing them to come.
Of course the internship portion of this program is also promised and a fee of $50.00 is charged each student in anticipation of a timely placement. They are still waiting, as are some students from the previous class that ended in November 2010.
I anxiously await the responses that will be forthcoming from Medright, Inc. in answer to complaints to their accrediting board (NAACLS) and the attorney generals office.
I will not stop pursuing Medright, Inc. until they are exposed and stopped. So many have already been a victim to this fraud and they deserve some form of resolution.
Eve Dallas
Clinton Township,Michigan,
USA
no response to complaint
#5Author of original report
Thu, February 17, 2011
Medright only had until today February 17th to answer the complaint filed against them from the Michigan Proprietary School Board. Obviously, it was taking them all this time to come up with their response. If you have integrity and nothing to hide I would think a timely response would be not only simple but desired.