Complaint Review: MedSave Urgent Care

My wife and I visited this clinic in city of Worthington (main office is in Canal Winchester) on 2/24/12.



My wifes visit was paid as credit card while mine was used

as insurance card. Next day, receptionist talked to me and apologized about

charging my visit on my credit card since I was using my insurance card. I was

told that the refund would be taken care by her owner, Sheereen.



Since then the receptionist and I had been talking on the

phone. Every time when I talked to her, she said either her boss was not around

or no chance to talk to her. Finally on 3/22, I was told that Sheereen wanted

to see the money from insurance company first before refunding me the credit,

which is a very unethical practice because she should not hold my credit card

payment at the first place once I gave her the insurance card, she was supposed

to refund me immediately on 2/25/12 after finding this mistake. I expressed my

frustration to the receptionist and said that I would file a complaint with

Ohio medical board and finally she said owner would send out the check on 3/26.

I had not received the check and when I called and talked to Sheereen on 4/3, she

admitted that she did not send me the refund although she got paid by my

insurance card. She said she was waiting for explanation of benefit. When I

checked with my insurance company about this, they agreed with me about my

complaint and also documented a complaint against MedSave Urgent Care. As of

today, Sheereen has not refund the credit back to me and I had filed a case

against her and her clinic at Ohio Medical Board and Columbus BBB since that

was what I told them on 3/26.