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  • Report:  #377293

Complaint Review: Megadownloadpass.com

Megadownloadpass.com Megadownload.com is really CyberErotica.com and is gonna cost and cost and cost you Nationwide

  • Reported By:
    Salt Lake City Utah
  • Submitted:
    Tue, September 30, 2008
  • Updated:
    Wed, February 04, 2009
  • Megadownloadpass.com
    megadownloadpass.com
    Nationwide
    U.S.A.
  • Phone:
    877-660-9760
  • Category:

Was looking on the net for some hard-to-find hardware drivers ... it's not uncommon to find driver sites that charge 4 or 5 bucks for a driver, and when I found a site that said they had what I wanted, I didn't hesitate to go after it.

On megadownloadpass.com, I gave them my email address and my credit card, and was ready to do the download, so I clicked on the link for the site that was displayed at the end of the transaction.

I was rewarded by a flood of what must have been 70 or 80 pages of erotic pictures and offers ... they just kept coming in spite of everything I did, so I just turned off my pc.

When I got back on the net, I was furious, and by an intuitive leap I jumped over to my bank's web site, where I could see they had charged me not only $4.87 (billed to CHKCARDSUPPORTPOLIS.CO8666049 USDE), and right above it was a bill for $39.95, billed to CHKCARDWIREACCT.COM 8776609 CYIL.

Back at my email account were two items, one from support@customersupport.com which was the acknowledgement that I had a membership for megadownloadpass.com ... which is really a link that pushes you automatically to cybererotica.com.

In that first email was the somber notice: "Unless cancelled, your subscription will automatically rebill at $39.73 in 3 days for your convenience." I really would like to know why that would be convenient for me, but I guess that's beside the point.

The second email was a notice that I now had a membership in CyberErotica. com. It said, among other things:

Thank you for choosing Cybererotica.

Please note that any authorizations, or charges, will show up discreetly on your statement as: "WIREACCT.COM".

Your membership details are as follows:
- 2 Day Free Trial membership to Cybererotica.
- A Free Lifetime membership to FreeLifetimeBonusPass.com.

And then it showed the userid and password I had declared for the driver download site ... made it obvious the two sites were part of this whole ruse.

Then the email said: "For trial information, membership cancellation, technical support and customer service:
Email: cs@Cybererotica.com.
Phone: 877-660-9760"

NO response from the email address overnight, a phone number that just went around in circles, so I went that morning (the morning of Day 2) to my local bank and shut down the card, reporting it stolen.

I called the banks central support number on their advice, and reported the incident as a "Regulation E Violation", which makes me not liable for the billing and reverses the billing against my account.

Later that morning, the billings disappeared from my account. So ... all is well, but I do wonder what would have happened if I had been too busy to chase it for a few days.

My advice would be to be very careful on the internet (yes, I think I learned my lesson), and don't waste time using your bank as a resource to fight the predators who see us simply as sheep ready for a sheering.

Larry
Salt Lake City, Utah
U.S.A.

1 Updates & Rebuttals


Cybererotica

Calabasas,
California,
U.S.A.

Cybererotica is not a rip-off and wants to help you.

#2UPDATE Employee

Tue, February 03, 2009

Dear Larry,

We saw your post here and very much feel we need to respond as it seems you are perhaps misguided. Megadownloadpass.com is an independent reseller, they are not Cybererotica. We in fact no longer accept traffic from Megadownloadpass. We do not send unsolicited email either.

I cannot speak to the policies and practices of Megadownloadpass but I can assure you that Cybererotica takes customer service and full disclosure very seriously. You were sent an email confirmation letter from us to make you aware of your membership. Within that email is all pertinent membership information as well as contact information for our customer support department. I encourage you to retry both the phone number and email address you posted in your complaint as NO response from the email address overnight, a phone number that just went around in circles. Our customer support department is open from 6am-6pm PST, 7-days a week. We are fully staffed and seldom is it that we have hold times beyond 60 seconds. After hours, customers can simply leave us a voice mail message. All messages are returned the following business day. Furthermore, all email is answered and responded to within 24 hours. We would be more than happy to search our system for email you submitted and claim you did not receive a response for.

We are not able to look up any account information for with the information provided in your complaint, however, if you were in fact charged, simply call our customer support department and we will issue you a full refund. Additionally, in our attempt to provide the highest quality customer service, we invite you to call or email us and allow us to offer you a lifetime free membership to Cybererotica.

Cybererotica is not a rip off. We are actually one of the oldest and largest providers of adult entertainment online; we have thousands of independent resellers who are unfortunately responsible for their own marketing practices. However, anytime we receive any complaints regarding a reseller we investigate immediately and terminate if needed. Megadownloadpass.com has been terminated. We are good corporate citizens offering the very best in online adult entertainment and unsurpassed customer service. We care about our customers and would very much like the opportunity to speak with you and make sure you were not charged whatsoever by us and will assist you in any way we can.

Yours truly,
Cybererotica Support Team

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