MegaFitness.com mistreated & ripped off - quality of products suck, horrible customer service, deceptive company w/ false promises, slow processing co. that doesn't give a dam Indiatlantic (and Nationwide) Florida
Let me start by saying that I am not a complainer. This is the first time I have ever complained about ordering ANYTHING in a store OR over the Internet. That said, here goes:
I was searching for good deals on treadmills over the Internet and ran across MegaFitness.com. The website raves about what a great company they are, how dedicated they are to satisfying their customers, and how wonderful all of their products are. So, I ordered the treadmill from them in October (again, I said, in October), for which I was charged the full amount immediately (that day in fact).
I waited and waited and called several times regarding the status of my purchase. The shipment was out of stock and I was promised 4 or 5 different dates for dispatch but the shipment kept getting delayed. MegaFitness never contacted me not once to let me know what was happening with my order. I had to find out each time for myself what was happening.
Finally, 4 months later in late January of the next year the treadmill showed up at my doorstep. I put it together and began using it. It was a piece of crap. The belt kept running off of platform, it was rickety, and did not operate worth a d**n. So, I sent it back to the company expecting a full refund of my purchase.
To my surprise, I only receive a partial refund. They kept 15% for "restocking fees", which is understandable so I didnt mind paying. But, part of the reason I ordered the treadmill was because of the advertised "Free Shipping". To me, this means, at NO cost. Well, low and behold, they kept $45 for shipping. Now, keep in mind that I paid to ship the treadmill back myself at a cost of only $20. I guess that infamous handling fee costs $25 at MegaFitness.com.
They claim that before ordering from their site, you are prompted to read their terms and conditions "several times". Nope! When you order from the website, you NOT prompted to agree to ANY terms and conditions. The process is as follows: Pick items, choose "Check Out", enter shipping address, enter credit card info and billing address, choose "Send Order". Not once was I prompted to agree to any terms or conditions. In fact I didn't even know there WERE any conditions. I just assume, like every other company on earth, that when you are dissatisfied with something, you return it and get [all of] your money back.
They say, "Dedication to customer satisfaction does not just include customer service, it means that you are getting the desired result from the product you purchased." Well, I did not get the desired result from the product I purchased. Besides that, the customer service was HORRIBLE!!! They must have a bunch of high school dropouts working for them.
They say, "No customer was ever dissatisfied by spending more than was necessary on a product, and youll never do that here." Given the product I was sent and the customer service I received, I can hardly believe that I am the first dissatisfied customer. So, I guess I am the only person they have treated like dirt? - Give me a break.
They say, "We want your experience shopping at MegaFitness to be a good one!" - apparently not. They didn't try very hard.
All of that said, I have vowed to do everything in my power to make sure EVERYone I know is aware that MegaFitness products are NOT of "the highest quality" and that the its customers do NOT "...mean more to you than [money]", as their site claims.
Seems to me that MegaFitness.com is simply in the business of screwing their customers.
Angela
St. Louis, Missouri
U.S.A.
2 Updates & Rebuttals
Deanne
West Melbourne,Florida,
U.S.A.
We informed the customer of the backorder and she opted to upgrade to a different treadmill
#3UPDATE Employee
Tue, July 01, 2003
The customer named in this report ordered a treadmill from our website on 10/24/02. The product was on backorder at that time. We informed the customer of the backorder and she opted to upgrade to a different treadmill that was in stock. After the customer received the product, she contacted our offices to obtain a return authorization number as she was not satisfied with the treadmill which totaled $249.95 with shipping included (not FREE shipping). Since the item was neither defective or damaged, the customer was responsible for shipping the item back and was assessed a 15% restocking fee as well as original shipping charges from her final refund. If the item had been deemed damaged or defective by our service team, she would have received a full refund including shipping charges. Such was not the case. Some items (including the item in this case) already have shipping and handling charges added into the total cost of the product. This is done to save time for the customer as they are checking out so they do not have to wait for a calculated shipping quote. When a return is made for convenience reasons, the customer is charged for the original shipping that was calculated into the final total as well as a restocking fee to cover the expense of reconditioning and repackaging the product so it can be resold. The customer states that she never read or knew of any terms and conditions upon submitting her online order. There is a link to our policies page on EVERY page of our website and there is a link to the policies page at the online checkout. It states at the top of the checkout page in quite visible print that by ordering any products from our site, you are submitting your electronic signature agreeing you have read and agree to the terms and conditions of our website. Via numerous emails and phone calls, we informed the customer that we would not waive any of the standard fees she was charged yet she continued to make harassing calls and sent repetitive emails to our staff regarding the refund long after the matter was closed. We feel this is simply a case of buyers remorse. The customer simply didnt bother to read the terms and conditions of our website before placing an order. We are not responsible for absorbing fees on a return simply because the customer did not like the product and did not read the return policies prior to sending it back.
Deanne
West Melbourne,Florida,
U.S.A.
We informed the customer of the backorder and she opted to upgrade to a different treadmill
#3UPDATE Employee
Tue, July 01, 2003
The customer named in this report ordered a treadmill from our website on 10/24/02. The product was on backorder at that time. We informed the customer of the backorder and she opted to upgrade to a different treadmill that was in stock. After the customer received the product, she contacted our offices to obtain a return authorization number as she was not satisfied with the treadmill which totaled $249.95 with shipping included (not FREE shipping). Since the item was neither defective or damaged, the customer was responsible for shipping the item back and was assessed a 15% restocking fee as well as original shipping charges from her final refund. If the item had been deemed damaged or defective by our service team, she would have received a full refund including shipping charges. Such was not the case. Some items (including the item in this case) already have shipping and handling charges added into the total cost of the product. This is done to save time for the customer as they are checking out so they do not have to wait for a calculated shipping quote. When a return is made for convenience reasons, the customer is charged for the original shipping that was calculated into the final total as well as a restocking fee to cover the expense of reconditioning and repackaging the product so it can be resold. The customer states that she never read or knew of any terms and conditions upon submitting her online order. There is a link to our policies page on EVERY page of our website and there is a link to the policies page at the online checkout. It states at the top of the checkout page in quite visible print that by ordering any products from our site, you are submitting your electronic signature agreeing you have read and agree to the terms and conditions of our website. Via numerous emails and phone calls, we informed the customer that we would not waive any of the standard fees she was charged yet she continued to make harassing calls and sent repetitive emails to our staff regarding the refund long after the matter was closed. We feel this is simply a case of buyers remorse. The customer simply didnt bother to read the terms and conditions of our website before placing an order. We are not responsible for absorbing fees on a return simply because the customer did not like the product and did not read the return policies prior to sending it back.