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MegaMotorMadness Deceptive service. Pomona California
We purchased a new 250cc Quad in April and within the first week of having it realized that the "kill switch" had to be disconnected or the unit would not run. We emailed the following day requesting a replaceent switch be sent and received no response. A few days later we called regarding the title and asked about the email and the replacment switch. The call was directed to parts and the employee said he had it marked to order. A couple of weeks passed and we called again to parts to be told it was not ordered, but they would do so that day. Another week went by and the same thing happened except we were told to check in two days when they heard from their vendor for the switch. We called again and were told the switch finally shipped. Now, two weeks later, several calls later and parts is always at lunch. I emailed again requesting status and was told the item was now back ordered. They blamed the mis-information on a change in employees. Each time we contact them about this small replacement part we just get a run-around. At this time the quad itself is lacking an important safety feature that needs corrected now!
2 Updates & Rebuttals
R
Spokane,Washington,
Same old Lies
#3Author of original report
Tue, June 24, 2014
Why would I want to call you? Everytime I call I get a different story and get lied to. It's not a matter of the part being out of stock or a turnover in your employees - it's the lying and the run around. Your poor attitude and service has led us to purchase two other quads from a dealer we can count on.
MegaMotorMadness.com
Alabama,Sorry for the inconvenience
#3UPDATE Employee
Mon, June 23, 2014
Hi, we understand the inconvenience the shortage in our parts department has caused customers and are doing our best to rectify each situation in a timely manner. We appreciate your patience during this time and can assure you that your parts will be shipped to you. Any question please call 855-623-6686.