Complaint Review: Meijer

During the course of the last five weeks I have been overcharged for items on no less than three occasions. While I may have not caught every item for which I have been overcharged; those I did catch I received a refund.

On the last occasion I decided to bring it to the managers attention that it appeared that they had rather poor pricing practices. He stated that, "The prices in the register are correct." I told him that like other shoppers, I made my purchase decisions based upon the prices he displayed on the shelves.

I asked him if the overcharging was by design or due to sloppiness. He responded by saying, "Sloppiness." He then stated that often the prices in the registers are updated [raised] before they can change the prices on the shelves.

There has been occasion where the price in the register on an item was $2.00 higher than the price posted where the merchandise was displayed. Hard to believe but true.

I emailed my concern to the corporate office for Meijer and received a pleasant generic response from Rose that they would forward my concerns to the unit about which I had complained.

I responded back to Rose's email pointing out that I had already talked to the general manager and was informed that my him that it was a frequent ongoing problem. Thus, I would much prefer to hear from their headquarters as to what they intended to do to solve the problem.

While I hold out hope (why I am not sure) but I have yet to hear back from Meijer.

It appears, based upon the comments of the general manager, that the overcharging is a systemic problem with Meijer's. It also appears, by their lack of appropriate response, that they are more than willing to continue this practice.

Up to this point I had like to think of Meijer as an ethical and moral company. Appears I need to rethink this.

Beware.

Domani
Fishers, Indiana
U.S.A.