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Meijer - Thrifty Acres ripoff Most items not price marked so as to circumvent scanner Law Traverse City Michigan
*Second Submission: Misspelt Meijer in "Company Name" when submitting first one*
I purchased four bottles of SunnyD. Two scanned at sale price and two did not. They were different flavors so they did contain different UPC labels.
I noticed this discrepancy once I arrived home. I've *learned* to check items purchased against my receipt when shopping at Meijer. I contacted the store and was told that ALL flavors were on sale and "no quanity limit" restriction were on this sale. I was told to "stop back at my convenience" and I would "be taken care of."
A few days later I returned with my receipt and the name of the person that I had spoke with. The "Customer Service" person at first balked on the whole situation stating that "I needed to catch this before leaving." After a bit of prodding she relented and refunded the difference. I inquired about the "Bounty" (penalty for overscan) and was told that it did not apply in this case because two had scanned at the proper price. I requested to speak with the manager.
Jim S.(Store Director. AND, exactly what his name tag said) claimed that I was not due the bounty because he doesn't know if they had a price tag on them. I didn't know for sure if they did or didn't at the time. He went as far as to ask if I had the items with me. This is extreme to expect me to bring the juices back with me for a scan adjustment.
I inquired, if SunnyD is on the list of items which do not need to be marked. His answer to this was "I don't know" with a smirk on his face. This went back and forth several times with him refusing to answer my question other than to say "I don't know" and refusing to award the bounty to me.
End results, I received a Meijer gift card for five dollars. This seems to be Meijer policy now. This is unacceptable as it forces the person to spend the five dollars at Meijer.
For those who would say this isn't a "scanner law" violation, I say, If two scan at the sale price and two do not THEN...
Randy
Traverse city, Michigan
U.S.A.
7 Updates & Rebuttals
Shiro
Lawton,Michigan,
U.S.A.
Please be informed.
#8Consumer Suggestion
Mon, November 24, 2008
You will find the wording to Michigan's Pricing Law here: http://www.legislature.mi.gov/documents/mcl/pdf/mcl-Act-449-of-1976.pdf
As you will note UNC and Meijer were correct in their position. The price charged must be higher than the ticketed price to receive the 'bounty'. However, failure to ticket non exempt products or failure to sell at an advertised price may indicate an 'intent to violate this act'. You could report this to the state for investigation so long as you have notified the retailer and they made no effort to correct the issue within two days.
Naturally, you would be entitled to a refund of the difference, but not the 10 times the difference up to $5 but no less than $1. The fact that they gave you a gift card for $5 was simply generous. This is particularly true when it is recognized that the law requires you to submit proof they have violated the pricing law. While the receipt indicates what was charged, it does not indicate what the price was ticketed.
I am still researching if there was an addendum to this law for when you must inform the retailer. The original law states 'within 30 days' however, this would make it far to easy for people to buy products and ticket them at home only to demand a bounty for it. I am fairly certain the state did come forward and addressed the issue by indicating that any bounty claims need to be made prior to leaving the store.
For the record, my history is 9 years in retail as both a low level employee and a manager.
Shiro
Lawton,Michigan,
U.S.A.
Please be informed.
#8Consumer Suggestion
Mon, November 24, 2008
You will find the wording to Michigan's Pricing Law here: http://www.legislature.mi.gov/documents/mcl/pdf/mcl-Act-449-of-1976.pdf
As you will note UNC and Meijer were correct in their position. The price charged must be higher than the ticketed price to receive the 'bounty'. However, failure to ticket non exempt products or failure to sell at an advertised price may indicate an 'intent to violate this act'. You could report this to the state for investigation so long as you have notified the retailer and they made no effort to correct the issue within two days.
Naturally, you would be entitled to a refund of the difference, but not the 10 times the difference up to $5 but no less than $1. The fact that they gave you a gift card for $5 was simply generous. This is particularly true when it is recognized that the law requires you to submit proof they have violated the pricing law. While the receipt indicates what was charged, it does not indicate what the price was ticketed.
I am still researching if there was an addendum to this law for when you must inform the retailer. The original law states 'within 30 days' however, this would make it far to easy for people to buy products and ticket them at home only to demand a bounty for it. I am fairly certain the state did come forward and addressed the issue by indicating that any bounty claims need to be made prior to leaving the store.
For the record, my history is 9 years in retail as both a low level employee and a manager.
Shiro
Lawton,Michigan,
U.S.A.
Please be informed.
#8Consumer Suggestion
Mon, November 24, 2008
You will find the wording to Michigan's Pricing Law here: http://www.legislature.mi.gov/documents/mcl/pdf/mcl-Act-449-of-1976.pdf
As you will note UNC and Meijer were correct in their position. The price charged must be higher than the ticketed price to receive the 'bounty'. However, failure to ticket non exempt products or failure to sell at an advertised price may indicate an 'intent to violate this act'. You could report this to the state for investigation so long as you have notified the retailer and they made no effort to correct the issue within two days.
Naturally, you would be entitled to a refund of the difference, but not the 10 times the difference up to $5 but no less than $1. The fact that they gave you a gift card for $5 was simply generous. This is particularly true when it is recognized that the law requires you to submit proof they have violated the pricing law. While the receipt indicates what was charged, it does not indicate what the price was ticketed.
I am still researching if there was an addendum to this law for when you must inform the retailer. The original law states 'within 30 days' however, this would make it far to easy for people to buy products and ticket them at home only to demand a bounty for it. I am fairly certain the state did come forward and addressed the issue by indicating that any bounty claims need to be made prior to leaving the store.
For the record, my history is 9 years in retail as both a low level employee and a manager.
Shiro
Lawton,Michigan,
U.S.A.
Please be informed.
#8Consumer Suggestion
Mon, November 24, 2008
You will find the wording to Michigan's Pricing Law here: http://www.legislature.mi.gov/documents/mcl/pdf/mcl-Act-449-of-1976.pdf
As you will note UNC and Meijer were correct in their position. The price charged must be higher than the ticketed price to receive the 'bounty'. However, failure to ticket non exempt products or failure to sell at an advertised price may indicate an 'intent to violate this act'. You could report this to the state for investigation so long as you have notified the retailer and they made no effort to correct the issue within two days.
Naturally, you would be entitled to a refund of the difference, but not the 10 times the difference up to $5 but no less than $1. The fact that they gave you a gift card for $5 was simply generous. This is particularly true when it is recognized that the law requires you to submit proof they have violated the pricing law. While the receipt indicates what was charged, it does not indicate what the price was ticketed.
I am still researching if there was an addendum to this law for when you must inform the retailer. The original law states 'within 30 days' however, this would make it far to easy for people to buy products and ticket them at home only to demand a bounty for it. I am fairly certain the state did come forward and addressed the issue by indicating that any bounty claims need to be made prior to leaving the store.
For the record, my history is 9 years in retail as both a low level employee and a manager.
M
Holland,Michigan,
U.S.A.
2 wrongs make meijer right
#8UPDATE Employee
Fri, August 29, 2008
it is against the law to give a gift card in place of the scanning award. that is when you have followed the rules to get your scanning award. don't you ever watch judge judy? bring the proof. if you had brought the bottles with the price affixed i'm quite sure you would have been given a scanning award. it is meijers job to mark and scan things correctly. if you want a scanning award it is up to you not meijer to show them their mistake. the bounty is because you were charged wrong and by bringing your item and receipt to the service desk they can fix the situation. if you give them no proof and you can't help them fix the situation why do you think you deserve anything?
a gift card is for customer happiness. they do not (and maybe should not) have to give that at all. they give a gift card to the cry babies who come in there and don't know the rules but for some odd reason think they should be compensated for wasting their own time and other peoples time. if you don't know the rules (and you don't) go to the mi website and look up the mi scanner law. inform yourself. maybe you could look smarter next time.
Steve
Alma,Michigan,
U.S.A.
Michigan store scanner law
#8Consumer Comment
Sun, September 04, 2005
I looked up the exact wording of the law, and found a press release from The Michigan Attorney Generals' office dated December 3, 2002. The Attorney General at the time was Jennifer M, Granholm.;) She's now Michigan's Governor. It reads as follows:
Under the Item Pricing and Deceptive Advertising Act, if a consumer is charged more than the price marked on the item and a scanner was used, that consumer may demand the difference, plus ten times the amount of the difference, up to a maximum of $5.00 or a minimum of $1.00. If the store refuses to pay, the consumer may sue for $250 plus attorney fees. If there is an overcharge for more than one of the same item, the consumer should receive the difference for each item but will receive the penalty on only one item. The store must be notified of the error within 30 days of the transaction and must provide payment to the consumer within two days of being notified of the error.
If you'd like to read the entire article go to:
http:/www.ag.state.mi.us/press_release/pr10360.htm
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I don't think most stores over charge on purpose, but I get tired of having to go back and have them fix their mistakes. Usually I'll just tell them they have a price correction. If they get nasty with me, I'll mention the Michigan award issue.
Unc
Nonya City,Michigan,
U.S.A.
Scan law....learn what it really is before you complain!
#8Consumer Comment
Fri, July 15, 2005
First off I don't work for Meijers but I DO work in retail in Michigan and I am therefore aware of the scan law. I personnaly get very tired of people not having a clue how it really works.
First I agree its annoying when something is suppose to be on sale and it doesn't ring up correctly. Its a major pain for the employees at the store (the down loading of sales prices into the store system does NOT occur at the store but usually at a headquarters location that of course is closed on Sundays when new sales start!). For the consumer its even more frusterating (and rightly so!) because they don't understand this and all they know is that they were charged wrong.
Meijer however, did the right thing giving you the price difference you were owed. But as for the scan law...well you were not entitled to it. Here's what the scan law is....If you are charged a price HIGHER than the ORIGINAL (not sale) price AFFIXED to the merchandise only (signs don't count, it has to have a price tag on it) then the scan law does apply. People often think if they are charged higher then what the sales sign says then the scan law applies but its not the case. Most retailers will just give you $5 because they don't want to lose a customer but PLEASE don't think that you just ENTITLED to it....learn the law correctly first before you start arguing with people and making yourself look foolish!