Complaint Review: Meijer

On Friday, March 27th I ordered groceries from Meijer.com to be delivered to my house. When ordering, I also checked the box NO SUBSTITUTIONS. They not only ignored my wishes, but they also charged me FOUR TIMES the cost of the items I ordered. I noticed this right away before the order even left the store and canceled the entire order.

This was their store at 2020 North Grape Road in Mishawaka, IN I talked with the store manager "Josh" and he told me I had 3 choices, #1 take the order as is, #2 get store credit and do my own shopping, #3 I am out of luck. YES, he said those EXACT WORDS. I have been calling and emailing Meijer's corporate offices about this since the minute it happened. THREE DAYS after it happened they opened a "case" that case is still to this minute untouched.

I have begged for a callback and they just ignore me. FOUR of their customer service reps HUNG UP on me! At this time of the pandemic, it is very important I get my money back because it was all I had for groceries. I have $1 in my bank account and they have $100 of my money! This transaction should have been immediately voided when I refused and canceled the order, it was not. This company is either run by thieves or idiots.

I have filed a fraud report with my bank as well. They have also tried to resolve this with Meijer and they are not responding to them either. What kills me is here I sit with no groceries and no money and they don't even have the courtesy to call me or even email me back. BOYCOTT MEIJER AT ALL COSTS