Complaint Review: Meineke Car Care Center #1204

On January 12, 2008 I had a fuel pump installed on my 2001 Chevy Surburban........ Thirteen months later I went back because the truck was having a hard start the same promblem before.  I had it checked out and was told that it was the fuel pump. I went back to Meineke and spoke with Jim Allen the manager. He told me that the fuel pump was out of warranty?????? What? Are you kidding me!!!!!!!! A fuel pump is not suppose to last more than 13 months....... 8k miles? I paid $667.04 for a new .. what I was told at the time a new (original) GM Fuel Pump only to last 13 months............ I asked if they would install another fuel pump maybe the one they used was defective...... He said he would replace it and charge another $280 for labor. Why should I have to pay labor again for something that should have been fixed properly the first time and lasted more 13 months. I have made several trips to Meineke since then and was basically told the same thing .. it;s out of warranty, they don"t think it's the fuel pump.. etc... lie after lie after lie. I spoke with Chevrolet and they are willing to try to get the fuel pump replaced if in fact if  it is an (original) GM fuel pump and not aftermarket. I went back to Meineke and asked Jim Allen for the receipt because unlike him, Chevrolet was trying to help me. He said that he didn't have the original receipt of the fuel pump purchase and that Meineke doesn't keep records of purchases. Again sounds shady to me......... It has been 3 years and i am still trying to get Meineke to replace my "defective fuel pump".....

Jim Allen told me on one of my many visits... I don't think it is the fuel pump but have the truck towed back to me when it "breaks down" and we will see if it's the fuel pump....... WOW!!!!!