Complaint Review: Meineke Care Care Center

On October 4, 2013 I brought my car in to the service center complaining of a squeaking/metallic sound that occurs when I completely turn my steering wheel to the right or left. The service person inspected my car and reported that I needed new front brakes, new front rotors, flushing of my brake line and fluid, and cleaning and adjustment of my rear brakes. For this the charge would be $550.00.

I am a female senior citizen and I called my son to speak to the repair person before I authorized the work to begin. My son told me that he felt the repair person was over-inflating the price and arranged for me to go elsewhere for an estimate. On October 5, 2013,

I went to another auto repair shop where upon inspection that advised me that the squeaking metallic sound was simply a heat shield that was bent. The repair person straightened it a bit and the sound went away. This person inspected my brakes and stated they were fine and did not need replacement for a while. I drive approximately 4000-5000 miles a year. The 2nd repair person did not charge for the simple task of straightening the heat shield. I gave him a tip for lunch.

My complaint is that the Meineke Care Service Center willfully lied to me about me needing brakes and the other service and I believe tried to take advantage of a senior citizen who was also a woman. This business displayed a predatory practice when dealing with me.