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Meineke Made several mistakes and I had to pay for it! Fenton Missouri
A few weeks ago my husband took his car into Meineke for an oil change and two state inspections that are required when you renew your tags. He took it up there and they said it would take one hour.
Over two hours later I get a call from my husband that Meineke said he would have to leave the car there and pick it back up later. The reason why they told him is because when they tried to change the oil they Broke the oil plug and half of it went into the oil pan! The only other thing that Meineke would tell my husband was the plug broken and it will cost us $100 to have them drop the oil pan in order to get the broken piece out, then the cost of the part to replace the plug.
My husband told them he should not have to pay since they messed up and broke the plug off into the pan. They said now they HAVE to drop the pan because it was dangerous to leave the piece in there bouncing around (which i know it is) but that we basically wont get our car back until we pay them.
This company doesn't take any responsibility for making mistakes. Any other company would have to pay for the mistake not make the customer eat the high cost of the labor to fix THE COMPANIES mistake!
We had no choice, we had to leave the car there. Then a day later, when we were suppose to pickup the car, we get a call from Meineke saying now we have to replace the entire oil pan! They said when the tried to put a new plug back into the hole they cracked the oil pan! I called the mechanic I use for both our cars (which is my dad who is a ASE certified mechanic) and he said it was almost impossible for them to crack the oil pan, unless they used a sledge hammer to put the plug in or something that uses a lot of force! He said that plug is only suppose to be screwed in by hand, and what they did to the oil pan was rare...because if they were knowledgeable and knew what they were doing this would have Never happened.
So even though it was their mistake AGAIN they told us we had to pay for the labor and another oil pan and they wanted to charge us $300 for an oil pan and the labor to put one back on. So, we went from spending about $60 for the oil change plus inspections to spending the $60 plus about $436 for the oil pan, parts, and labor!!! I was furious needless to say because if they wouldn't have messed up the plug and then using an improper tool to put it back in we never would have had this problem. The thing that made me so mad is that they acted as if they did nothing wrong and we were going to pay for it no matter what. We told them we were not going to pay $300 for an oil pan that costs about $60 if I go and get it from a Carquest or something. So we got one and gave it to them to put on, and was suppose to use the gasket from the old oil pan.
Finally after four days without our car they call us and its all done. We ended up paying $36 for a new gasket because I'm guessing they screwed up that old one too.
We got outta there with spending $175 total. May seem like a deal to some, but a customer should not have to pay for a companies mistakes, its that simple. The company I work at, if something goes wrong, we do the work for free because it was our companies mistake. NOT this Meineke...they make a customer pay for their mistakes and then tell them they wont get a car back until they are paid up.
It is wrong what this place did. I feel totally screwed out of money that I didnt plan on spending, and no apologies or anything for this crappy auto shop.
BEWARE, I would not send anyone to this shop. I think they are a dishonest business that needs to learn to own up to their mistakes not screw a customer out of money for something they did. This is not the way to do business and keep customers acting the way they did.
Dakine
Fenton, Missouri
U.S.A.
7 Updates & Rebuttals
Dakine
Fenton,Missouri,
U.S.A.
Chris Sanna - No longer manager
#8Author of original report
Fri, May 04, 2012
There also must be a timing error in Chris Sanna's post since he said he was the manager at the Fenton store "long before" my post was written. Really? Because I found your online resume via a simple search of your name and city and you were only there from 2008 to 2009.
Please be more respectful of your customers and don't lie when you post rebuttals.
Dakine
Fenton,Missouri,
U.S.A.
Chris Sanna - No longer manager
#8Author of original report
Fri, May 04, 2012
I just ventured back to this website and read what Chris Sanna wrote. This person has really has made himself look bad with all the misspellings and rudeness in his answers for being a store manager. For one, he is not the manager of that store anymore (Fenton and not House Springs) and two what kind of manager speaks to a customer the way he has typed his answers. Even if the issue ended up being a miscommunication the service at that store was poor. When you take an item to have a simple thing done to it into a store then the store calls and tells you they broke something on your car and then also hold your car hostage basically until you pay for the damage is just plain wrong and not good business. I actually spoke to another Meineke shop in Arnold, MO and this store manager was appalled at how we were treated and what was done. He said at his shop if something goes wrong when the car is in their car, the shop pays for it, not the customer. This is how it should be; what a poor manager this Chris must have been. I am surprised he has he audacity to tell me that I dont know the whole story. Wow, any manager where I work would be fired for talking to a customer like that because you are accusing the customer of lying.
justice
House 0Springs,Missouri,
USA
chris SANNA NOT A CREDIBLE SOURCE
#8Consumer Comment
Wed, October 14, 2009
Can Christopher Sanna of 5516 Wagon Train Drive House sPrings MO please learn to spell? This man is unethical - he is an alleged rapist (www.dontdatehimgirl.com) and was convicted of a DWI. he spends his life in a rock n roll band, drinking and doing pot. So is it any wonder he cant take responsibility for his own actions, let alone those of the company he represents. Anyplace that lets him manage it has a serious lack of caring for their customers. I think Chris posts on this site alone speak to what kind of man he is - uneducated, irresponsible, and always placing the blame on others. Its never his fault - he didnt do it - his company didnt do it - it was the customers fault of blah blah blah. Run dont walk from any company this man represents. . . . He will lie to your face with the greatest of ease then laugh about screwing you over.
Chris Sanna Smgr
House Springs,Missouri,
U.S.A.
Figured It out
#8UPDATE Employee
Wed, April 29, 2009
After talking with the technition that worked on the vehicle. He reminded me that this vehicle had a universal drain plug in it. These universal drain plugs look alot like a drywall sink. They have a piece that sits inside the drain pan then you screw into that. When we went to remove the drain Plug the other part fell into the oil pan. If I remember right (might be mistaken) the customer told me the father put this contraption in. This is a temp drain plug. Its not supposed to be a permanant fix. We where not the only people to service this vehicle either. This car had alot of people working on it including the father. This was something that needed to be done.
This was a definit Misscomunication Between us and the husband and then futher the husband to the wife. I bet the wife still doent know the whole story. Well now she does.
Store MGR Chris Sanna
Chris Sanna Smgr
House Springs,Missouri,
U.S.A.
Micamunication is the real enamy
#8UPDATE Employee
Wed, April 29, 2009
I looked thru are records and could not find a customer with this as a last name or first name. Im not saying it didnt happen it just seems odd there is no bill of sale. It is possible for an oil pan to go bad over time( in order for a drain plug to brake it must have been on really tight). Alot of people come to us for the $19.95 oil change, then go somewhere else if there is a coupon for a better price. My point is that if this customer where loyal to us they would have had more ground to stand on with the "you stripped out my drain plug".
Your pan I am assuming was an aluminum oil pan and it is possible that they tried to help you out by installing a larger drain plug wich could have split the oil pan. I think the ASC father thought the oil pan was metal. Wich in that case it would be rare to see a split oil pan.
Im not aware of this complaint and have been the acting store MGR of this location long before the date given. Mb it happened on my day of but I still would have been told about it. Why do I have no recolection of this whole mess? Again im not daying it didnt happen and I am trying to be compassionet about the problem, but If I dont know that you are upset I cant help.
please remember we dont have time to think of or even try to sabatoge people's cars. We just roll with what comes at us and try to inform the customer.
Store MGR Chris Sanna
Danny
Toney,Alabama,
U.S.A.
Oil pan gasket
#8Consumer Comment
Thu, August 28, 2008
and no-one in their right mind would reuse an oil pan gasket .
Robert
Bowie,Maryland,
U.S.A.
How does a steel plug break?
#8Consumer Comment
Thu, August 28, 2008
The drain plug is made of steel. The pan will be either steel, or aluminum. If there was a problem removing the plug, it is the fault of the last shop who did it. Removing a plug is as simple as lefty-loosey. If the plug does not unscrew easily, it is NOT the fault of the person unscrewing it.
If your dad was really any type of mechanic, he'd know this. He's not, and Meineke is not at fault...unless they installed the plug at your last oil change.